Clinical Specialist, Joint Replacement

Stryker; Petaling Jaya; Remote; MYR 70,000 - 90,000; Full time

Job summary

Stryker Corporation in Malaysia is seeking a field-based professional with nursing or health sciences background to provide technical consultative service to customers before, during, and after surgical cases. You will ensure understanding of product specifications, manage inventory, and support invoicing and branch operations.

The role requires nursing or scrubbing experience, and strong English communication.

Qualifications

• Good communication skills in spoken and written English.
• Nursing or Scrubbing and Operation Theatre case support experience.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring.
• Provide inventory management and invoicing to customers and branch operations.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product.
• Document every incident regarding product performance issues; assist in preparing reports according to Company policy and governmental requirements.
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance are returned to the branch in a timely manner.
• Provide some product training to colleagues and/or customers in both one‑on‑one and in‑service settings.
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources.

Skills

English communication

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences

Job description

Work Flexibility

Field-based

What You Will Do:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one‑on‑one and in‑service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders

Travel Percentage:

None

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.