Joint Replacement Clinical Specialist — Field-Based Remote

Stryker; Petaling Jaya; Remote; MYR 70,000 - 90,000; Full time

Job summary

Stryker Corporation in Malaysia is seeking a field-based professional with nursing or health sciences background to provide technical consultative service to customers before, during, and after surgical cases. You will ensure understanding of product specifications, manage inventory, and support invoicing and branch operations.

The role requires nursing or scrubbing experience, and strong English communication.

Qualifications

• Good communication skills in spoken and written English.
• Nursing or Scrubbing and Operation Theatre case support experience.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring.
• Provide inventory management and invoicing to customers and branch operations.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product.
• Document every incident regarding product performance issues; assist in preparing reports according to Company policy and governmental requirements.
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance are returned to the branch in a timely manner.
• Provide some product training to colleagues and/or customers in both one‑on‑one and in‑service settings.
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources.

Skills

English communication

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences

Job description

Stryker Corporation in Malaysia is seeking a field-based professional with nursing or health sciences background to provide technical consultative service to customers before, during, and after surgical cases. You will ensure understanding of product specifications, manage inventory, and support invoicing and branch operations.

The role requires nursing or scrubbing experience, and strong English communication.