Clinical Specialist, Joint Replacement

Stryker; Selangor; On-site; MYR 55,000 - 90,000; Full time

Job summary

Stryker Malaysia is seeking a dedicated Healthcare Professional to provide effective technical consultative service to customers before, during, and after routine surgical cases. You will ensure customers understand product specifications and usage, manage instrument and implant kits, and support routine surgical procedures.

The role requires nursing or health sciences background, experience in operating theatre support, and strong English communication.

Qualifications

• Bachelor's Degree or Diploma in Nursing or Health Sciences.
• Nursing or Scrubbing and Operation Theatre case support experience.
• Good communication skills in spoken and written English.

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases.
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products.
• Case prearrangement and instrument & implant kits monitoring.
• Provide inventory management and invoicing to customers and branch operations.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product.
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.

Skills

Good communication skills

Interpersonal skills

English proficiency

Education

Bachelor's degree or Diploma in Nursing or Health Sciences

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide effective technical consultative service to customers before, during and after routine surgical cases


• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products


• Case prearrangement and instrument & implant kits monitoring


• Provide inventory management and invoicing to customers and branch operations


• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location


• Attend and support routine primary surgical procedures


• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product


• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements


• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures


• Ensure that products requiring maintenance are returned to the branch in a timely manner


• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings


• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields


• Nursing or Scrubbing and Operation Theatre case support experience


• Good communication skills in spoken and written English


• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products


• Good interpersonal skills to manage internal and external stakeholders