Outpatient Clinic Concierge & Scheduler

KPJ Selangor Specialist Hospital; Selangor; On-site; MYR 42,000 - 63,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Selangor is seeking an experienced outpatient clinic administrator to manage the resident/sessional consultant's clinic, coordinate clinical, academic and professional activities, and report to the Outpatient Department In Charge.

The role involves scheduling appointments and surgery times, guiding patient enquiries, coordinating with Radiology, Laboratory, and other departments, and ensuring ISO/HALAL/HACCP compliance while safeguarding patient data under

Qualifications

• SPM required and minimum 1 year related experience.
• Proficient in MS Office (Word/Excel).
• Strong English and Bahasa Malaysia communication skills.
• Patient-centered with high integrity and teamwork.

Responsibilities

• To manage Resident/Sessional Consultant outpatient clinic including scheduling of outpatient appointments and surgery times, and ensuring the smooth running of the clinic.
• To facilitate patient enquiries relating to outpatient appointments, and hospital admissions, including admission procedures, insurance, billing, discharge, and follow-up care.
• To assist to send patients to other department such as Radiology, Laboratory, etc for clinical investigations or tests.
• To schedule patient appointment via system (ENCOREMED) and optimize scheduling to ensure coordinated care.
• To update on daily census and manage database filing systems; dispatch patient records to HIMS after clinic.
• Perform additional tasks assigned by superior to support clinic operations and patient care.
• Ensure clinic environment is clean, organized and stocked for daily operations.
• Maintain patient privacy by following PDPA rules.
• Prepare and review appointment lists two days in advance and confirm with patients by phone.
• Ensure conformance to ISO 9001:2008, ISO 14001:2004 OHSAS 18001:2007, HALAL, HACCP and Malaysian Hospital Accreditation Standards.
• Comply with Baby Friendly Hospital requirements and 10 steps of breastfeeding.
• Adopt Patient Safety Goals as recommended by World Alliance for Patient Safety (2008).

Skills

Leadership

Communication

English proficiency

Bahasa Malaysia

Education

SPM

Job description

KPJ Selangor Specialist Hospital in Selangor is seeking an experienced outpatient clinic administrator to manage the resident/sessional consultant's clinic, coordinate clinical, academic and professional activities, and report to the Outpatient Department In Charge.

The role involves scheduling appointments and surgery times, guiding patient enquiries, coordinating with Radiology, Laboratory, and other departments, and ensuring ISO/HALAL/HACCP compliance while safeguarding patient data under