Clinic Receptionist & Patient Services Specialist

KPJ Selangor Specialist Hospital; Ampang Jaya; Sur place; MYR 33 000 - 50 000; Plein temps

Résumé du poste

KPJ Selangor Specialist Hospital is seeking a receptionist to support the Consultant Clinic with general office management, handling outpatient visits, appointments, and inquiries.

The role requires English proficiency, computer literacy, and 2–3 years of experience in a reception/clerical environment. You will be responsible for maintaining patient information confidentiality and coordinating referrals and communications across hospital staff.

Qualifications

• SPM with credit in English.
• 2-3 years’ experience.
• Computer literate with good typing skill.
• Good English proficiency (communication and writing).

Responsabilités

• Provide reception services by general office management at Consultant Clinic to customers, consultant and staff.
• Conformance to stipulated policies and procedures in term of practices, documentation completeness and monthly report submission.
• Handling daily outpatient visit
• Managing outpatient appointment
• Ensure confidentiality of patient information
• Liaise with companies for validation of guarantee letter (GL)
• Ensure submission of chargers according to hospital system
• Organize patient referral to other clinics or services
• Attend to enquiries or redirect enquiries to respective destination
• Receive and acknowledge internal and external referral or circular
• Cover and rotate duties among staff when the need arises
• Carry out duties as delegated by the Patient Service In Charge
• Participates actively in all quality improvement activities and any other new service that is introduced by the hospital management.
• Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety
• Policies on patient and family rights are addressed at all times
• Caries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994
• To take reasonable care at work for the safety of yourself and other persons;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer
• To comply with any instruction or measure on occupational safety and health.
• Work collaboratively with leaders, clinicians, staff, visitors and patients in the development and promotion of behaviors, environment and patient care solutions.

Formation

2-3 years’ experience

SPM with credit in English

Outils

Typing

Description du poste

KPJ Selangor Specialist Hospital is seeking a receptionist to support the Consultant Clinic with general office management, handling outpatient visits, appointments, and inquiries.

The role requires English proficiency, computer literacy, and 2–3 years of experience in a reception/clerical environment. You will be responsible for maintaining patient information confidentiality and coordinating referrals and communications across hospital staff.