Clinic Reception & Patient Experience Coordinator

KPJ Selangor Specialist Hospital; Klang City; On-site; MYR 39,000 - 56,000; Full time

Job summary

KPJ Selangor Specialist Hospital seeks a qualified hospital administrator to handle patient registration, front-desk duties and clinic coordination. You will ensure proper documentation, appointment scheduling, and smooth workflow across the clinic.

The role requires strong English communication, customer service mindset, and the ability to work under pressure while maintaining accuracy and compliance with hospital policies and ISO standards.

Qualifications

• SPM or equivalent is required.
• Excellent communication and customer service skills essential.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Register patient data and open files for new patients.
• Explain clinic rules, procedures and charges to patients.
• Coordinate with guarantors, insurance or MCO before treatment.
• Maintain smooth clinic flow, appointment system and tidiness.
• Attend to patient and consultant needs with courtesy and efficiency.
• Document all clinic activities professionally.
• Cover clinic duties and manage on-call lists when needed.
• Adhere to ISO standards and KPJ policies.

Skills

Customer service

English communication

Multitasking

Time management

Professionalism

Team player

Attention to detail

Education

SPM (Sijil Pelajaran Malaysia)

Tools

MS Office

Job description

KPJ Selangor Specialist Hospital seeks a qualified hospital administrator to handle patient registration, front-desk duties and clinic coordination. You will ensure proper documentation, appointment scheduling, and smooth workflow across the clinic.

The role requires strong English communication, customer service mindset, and the ability to work under pressure while maintaining accuracy and compliance with hospital policies and ISO standards.