Clinic Operations & Patient Experience Coordinator

Sanctuary Clinics MY; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Sanctuary Clinics MY in Kuala Lumpur seeks a Clinic Coordinator to manage day-to-day operations on-site. You will coordinate appointments, welcome clients, and support billing and documentation while working closely with psychiatrists, therapists, and staff to maintain smooth patient flow.

The role requires confidentiality, empathy, and proactive problem-solving in a calm, patient-centred environment. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Healthcare Administration, Psychology or related field.
• 1–3 years of administrative, reception, customer service or clinic operations experience.
• Fresh graduates with strong admin or client-facing internships welcome to apply

Responsibilities

• Oversee daily clinic operations and ensure smooth workflow.
• Coordinate and schedule client appointments and optimise clinicians' availability.
• Manage reception: greet clients, answer calls/emails, handle inquiries professionally.
• Maintain accurate records: session trackers, invoices, payments and reports.
• Maintain up-to-date client files and confidentiality in line with PDPA.

Skills

Client-facing communication

Organisational skills

Confidentiality & PDPA compliance

Google Workspace

Multitasking

Empathy

Education

Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Psychology

Tools

Practice management systems

Job description

Sanctuary Clinics MY in Kuala Lumpur seeks a Clinic Coordinator to manage day-to-day operations on-site. You will coordinate appointments, welcome clients, and support billing and documentation while working closely with psychiatrists, therapists, and staff to maintain smooth patient flow.

The role requires confidentiality, empathy, and proactive problem-solving in a calm, patient-centred environment. Fluency in English and Bahasa Malaysia is preferred.