Clinic Assistant & Patient Care Specialist

Hisential Clinics; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hisential Clinics in Bangsar, Kuala Lumpur, Malaysia is hiring a full-time Clinic Assistant to support patient reception, appointment flow, room preparation, basic clinical assistance within approved training, and medication and dispensary processes.

The role requires strong interpersonal and communication skills, careful follow-through of SOPs, and willingness to work according to the clinic's roster, including weekends and public holidays.

Qualifications

• A certificate, diploma or equivalent qualification in healthcare, nursing, medical assisting, hospitality or a related field is an advantage; relevant experience may be considered.
• At least 1 to 2 years of experience in a clinic, healthcare, hospitality or customer-facing environment is preferred.
• Strong interpersonal and communication skills, with a caring, patient and service-oriented approach.
• Ability to follow instructions, checklists and SOPs carefully, with strong attention to detail.
• Comfort supporting patient-facing workflows and handling basic administrative and computer-based tasks.
• Ability to work in a fast-paced clinic environment, manage competing priorities and remain calm under pressure.
• Discretion and an understanding of patient confidentiality and professional boundaries.
• Willingness to work according to the clinic's operational schedule, including weekends and public holidays where required.

Responsibilities

• Welcome patients warmly and professionally, verify appointment details, assist with registration and consent documentation, and guide patients through the clinic journey.
• Maintain patient comfort, privacy and dignity, and coordinate patient movement between reception, consultation rooms, testing areas and checkout.
• Respond to general in-clinic questions within the role's scope and refer clinical questions to doctors or the appropriate medical personnel.
• Prepare consultation and treatment rooms, approved equipment, consumables and documentation before appointments, tests and procedures.
• Assist doctors during consultations and procedures when requested, and only when trained and authorised to do so.
• Follow infection prevention, cleaning, disinfection, waste disposal and other clinic safety procedures, and report equipment malfunctions or safety concerns promptly.
• Record test readings and documentation accurately in the approved system, and elevate abnormal readings, patient discomfort or incidents immediately without interpreting results or giving medical advice.
• Support medication preparation, packing, labelling and dispensing strictly according to the doctor's prescription, approved SOPs and the employee's training and authorisation.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service

Education

Certificate/Diploma in healthcare or related field

Job description

Hisential Clinics in Bangsar, Kuala Lumpur, Malaysia is hiring a full-time Clinic Assistant to support patient reception, appointment flow, room preparation, basic clinical assistance within approved training, and medication and dispensary processes.

The role requires strong interpersonal and communication skills, careful follow-through of SOPs, and willingness to work according to the clinic's roster, including weekends and public holidays.