CLINIC ASSISTANT CUM RECEPTIONIST

NORTHERN TOWER HEALTHCARE SERVICES SDN BHD; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Hostel provided (terms & conditions)

Overtime pay

Annual medical benefit

Uniform provided (terms & conditions)

Job summary

NORTHERN TOWER HEALTHCARE SERVICES SDN BHD in Penang seeks a customer service professional for front-desk and patient care duties at our clinic. You will answer enquiries, schedule appointments, and manage patient data with strict confidentiality, performing on-site and telephonic interactions.

The role requires at least 2 years in customer service/patient care, a Diploma in any field, and strong communication with the ability to multitask while maintaining compassion and teamwork.

Qualifications

• At least 2 years of experience in customer service/patient care.
• Minimum Diploma in any field.
• Experience with customer/patient registration procedures.
• Strong communication and public relations skills.
• Ability to multitask and problem solve.
• Compassionate and team oriented.

Responsibilities

• Handle enquiries and provide replies to customers/patients via phone.
• Handle enquiries and provide replies to customers/patients on-site (clinic premises).
• Schedule and coordinate appointments (on-site/phone).
• Send reminders and confirm appointments with customers/patients.
• Provide follow-up to customers/patients.
• Maintain privacy and confidentiality of customer/patient information/data.
• Handle billing, cashiering, payment collection and issue receipts when required.
• Prepare and maintain clinic forms, documents and reports.
• Ensure proper filing and documentation of clinic records.
• Perform any other ad-hoc duties assigned by supervisor/management.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Compassion

Education

Diploma

Job description

To receive enquiries and provide replies to customers/patients via phone (calls/WhatsApp)

To receive enquiries and provide replies to customers/patients on-site (within clinic premise)

To schedule and coordinate appointments for customers/patients (on-site/via phone)

To send reminder and confirm appointments with customers/patients

To provide follow-up to customers/patients

To maintain privacy & confidentiality of customer/patient related information/data

To handle billing, cashiering, payment collection and issuance of receipts where required

To prepare and maintain relevant clinic forms, documents and reports

To ensure proper filing and documentation of clinic records

Perform any other ad-hoc duties assigned by the superior/management

Job Required

At least 2 years’ experience in customer service/patient care of job scope

Minimum Diploma in any field

Candidate with the background of customer/patient registration procedure

Smooth & efficient Public relationship

Problem solving skills and ability to multi-task

Compassionate with good communication skills

Excellent teamwork skills

Salary Increment based on appraisal

Hostel provided (with terms & conditions)

Overtime pay (based on extra hours)

Annual medical benefit (personal/ immediate family)

Uniform provided (with terms & conditions)

Supplemental Pay:

Overtime

Allowance (based on specific terms&conditions)