Clinic Assistant

Beacon TCM; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Beacon TCM in Selangor is seeking a clinic support professional to provide safe, quality patient care and assist during daily operations. The role emphasizes adherence to safety policies, infection control, and efficient dataentry, appointment reminders, and records management.

You will collaborate with doctors and staff to coordinate tests, referrals, and patient services while maintaining a welcoming, patient-centered environment.

Responsibilities

• Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.
• Acts as chaperon whenever required.
• Ensures smooth running of the assigned clinic as required.
• Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.
• Update individual consultants census on daily basis
• Make a reminder call along with reminder message to patient a day before to confirm the patient’s appointment
• Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients
• Answer telephone enquiries from patient and customers
• Preparing patient Medical Record by obtaining personal and health information.
• Maintaining patient data records for evaluation and health insurance purposes.
• Guiding patients through the clinic's various facilities and procedures.
• Performs miscellaneous job-related duties as assigned
• Observes and reports near miss, incidents, accidents, injuries and work-related illness.
• Promotes care and upholds patient and family’s right in relation to safety, privacy and confidentiality.
• Adheres to accreditation standards.
• Effective use of medical consumables / stationery in order to reduce wastage.
• Effective stock management inventory as per departmental requirements to ensure adequate supply.
• Performs accurate patient care charges.
• Ensures proper documentation and data entry using hospital system.
• Performs ad hoc task assigned by superior or management whenever required.
• Collaborate effectively with other team members, doctors and other departments through professionalism, effective communication and good customer services.

Job description

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• Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.
• Acts as chaperon whenever required.
• Ensures smooth running of the assigned clinic as required.
• Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.
• Update individual consultants census on daily basis
• Make a reminder call along with reminder message to patient a day before to confirm the patient’s appointment
• Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients
• Answer telephone enquiries from patient and customers
• Preparing patient Medical Record by obtaining personal and health information.
• Maintaining patient data records for evaluation and health insurance purposes.
• Guiding patients through the clinic's various facilities and procedures.
• Performs miscellaneous job-related duties as assigned

Quality Improvement and Risk Management

• Observes and reports near miss, incidents, accidents, injuries and work-related illness.
• Promotes care and upholds patient and family’s right in relation to safety, privacy and confidentiality.
• Adheres to accreditation standards.

Resource Management and Data Entry

• Effective use of medical consumables / stationery in order to reduce wastage.
• Effective stock management inventory as per departmental requirements to ensure adequate supply.
• Performs accurate patient care charges.
• Ensures proper documentation and data entry using hospital system.
• Performs ad hoc task assigned by superior or management whenever required.

Customer Service

• Collaborate effectively with other team members, doctors and other departments through professionalism, effective communication and good customer services.