Client Support Specialist

Agensi Pekerjaan Rosa Kowell Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Agensi Pekerjaan Rosa Kowell Sdn Bhd is seeking a customer service professional in Kuala Lumpur. You will handle inquiries via phone, email, and live chat, providing accurate information and solving issues efficiently.

The role requires 1–3 years of experience, a relevant degree, excellent communication, and strong CRM/Microsoft skills. Healthcare industry experience is a plus. EPF, SOCSO, and annual leave are provided.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.
• 1–3 years of experience in customer service, customer support, or a call centre environment.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong analytical and problem-solving skills with meticulous attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about company services, products, and policies, guiding customers through processes.
• Maintain detailed records of customer interactions in the CRM system.
• Identify and elevate priority issues to the appropriate internal teams or supervisors.
• Assist in gathering customer feedback to contribute to service improvement initiatives.
• Process customer requests, orders, or applications accurately and efficiently.

Skills

Communication skills

Analytical thinking

Multitasking

Problem solving

Education

Bachelor's or Diploma in Business Admin/Communications

Tools

CRM

Microsoft Office

Job description

Agensi Pekerjaan Rosa Kowell Sdn Bhd is seeking a customer service professional in Kuala Lumpur. You will handle inquiries via phone, email, and live chat, providing accurate information and solving issues efficiently.

The role requires 1–3 years of experience, a relevant degree, excellent communication, and strong CRM/Microsoft skills. Healthcare industry experience is a plus. EPF, SOCSO, and annual leave are provided.