Customer Experience Specialist – Multichannel Support

Agensi Pekerjaan Rosa Kowell Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Agensi Pekerjaan Rosa Kowell Sdn Bhd in Malaysia seeks a customer service professional with at least 1–3 years of experience to join our team in Kuala Lumpur. You will handle inquiries, provide information, and ensure a positive customer experience.

The ideal candidate holds a diploma or Bachelor's in business/communications, demonstrates excellent communication, analytical skills, and can manage multiple tasks under pressure, with CRM and Microsoft proficiency preferred.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.
• Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.
• Proficiency in Customer Relationship Management (CRM) and Microsoft.
• Experience in the healthcare or relevant industry will be an added advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, addressing their needs and resolving issues effectively.
• Provide accurate information about company services, products, and policies, guiding customers through processes and offering solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints, ensuring all information is logged accurately in the CRM system.
• Identify and escape priority issues to the appropriate internal teams or supervisors when necessary, following established escalation procedures.
• Assist in gathering customer feedback and insights to contribute to service improvement initiatives and enhance overall customer satisfaction.
• Process customer requests, orders, or applications accurately and efficiently, ensuring all necessary documentation is completed.
• Collaborate with team members to share best practices and contribute to a positive and productive work environment.

Skills

Customer service

Communication skills

CRM

Microsoft Office

Multitasking

Work under pressure

Education

Bachelor’s/Diploma in Business Admin or Communications

Tools

CRM

Microsoft Office

Job description

Agensi Pekerjaan Rosa Kowell Sdn Bhd in Malaysia seeks a customer service professional with at least 1–3 years of experience to join our team in Kuala Lumpur. You will handle inquiries, provide information, and ensure a positive customer experience.

The ideal candidate holds a diploma or Bachelor's in business/communications, demonstrates excellent communication, analytical skills, and can manage multiple tasks under pressure, with CRM and Microsoft proficiency preferred.