Client Service Specialist (CRM & Support)

Agensi Pekerjaan Rosa Kowell Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Agensi Pekerjaan Rosa Kowell Sdn Bhd is seeking a customer service professional in Malaysia to respond to inquiries via phone, email, and live chat, and to provide accurate information on company services. You will maintain CRM records, handle escalations, and support service improvements with a proactive approach.

The role requires 1–3 years in customer service, superb communication, and the ability to multitask under pressure.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.
• Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.
• Proficiency in CRM and Microsoft Office.
• Experience in healthcare or related industry is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, addressing needs and resolving issues.
• Provide accurate information about services, products, and policies, guiding customers through processes and offering solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and escalate priority issues to internal teams or supervisors following escalation procedures.
• Assist in gathering customer feedback to contribute to service improvements.
• Process customer requests, orders, or applications accurately and efficiently.
• Collaborate with team members to share best practices and maintain a positive work environment.

Skills

Communication skills

Interpersonal skills

Analytical skills

Ability to work under pressure

CRM proficiency

Education

Bachelor's or Diploma in Business Admin/Communications

Tools

CRM software

Microsoft Office

Job description

Agensi Pekerjaan Rosa Kowell Sdn Bhd is seeking a customer service professional in Malaysia to respond to inquiries via phone, email, and live chat, and to provide accurate information on company services. You will maintain CRM records, handle escalations, and support service improvements with a proactive approach.

The role requires 1–3 years in customer service, superb communication, and the ability to multitask under pressure.