Client Success & Operations Executive (Fresh Grad Welcome)

Kaifa Technology (M) Sdn Bhd; Kulai; On-site; MYR 33,000 - 61,000; Full time

Job summary

Kaifa Technology (M) Sdn Bhd is seeking a CDS Executive to coordinate with internal teams and manage assigned customers, ensuring satisfaction and alignment with business growth. Fresh graduates are welcome to apply, and you will develop reporting and RFQ processes while supporting product introductions.

You will interact across departments, handle commercial aspects, and be ready to travel as needed to meet targets and build strong customer relationships.

Qualifications

• 2 years experiences in EMS with business development or PM background.
• Pleasant personality, team player Self-motivated & result oriented;
• Good in communication skills and interaction with people;
• Willing to work independently and travel upon request
• Capable to make decision by own experience.
• Able to lead the team to work with better environment.
• Fresh graduate is welcome to apply.

Responsibilities

• Coordinate with internal team to manage assign customers to ensure total customer satisfaction
• Work proactively to exceed customer expectations in conjunction with company business growth
• Manage assign customer in terms of business and commercial perspective
• Monitor day to day business operation to meet target budgeted
• Create relevant management reporting with high data accuracy on a weekly basis and communicate in a timely manner.
• Monitor and control assign customer account materials E&O
• Assist the team with business and execution strategies for product introduction
• Provide RFQ to existing and New customer
• Claim NRE and Extra Cost needed from Projects with Customers correctly.
• Manage all customer communications, upward and downward through the organization; escalation key issues and present options for resolution to the management.

Skills

EMS experience

Business development

Project management

Team player

Communication skills

Willing to travel

Job description

Kaifa Technology (M) Sdn Bhd is seeking a CDS Executive to coordinate with internal teams and manage assigned customers, ensuring satisfaction and alignment with business growth. Fresh graduates are welcome to apply, and you will develop reporting and RFQ processes while supporting product introductions.

You will interact across departments, handle commercial aspects, and be ready to travel as needed to meet targets and build strong customer relationships.