Client Services Specialist - Singapore (Bilingual)

Experian Asia Pacific; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Experian Asia Pacific in Kuala Lumpur seeks a customer-focused team member to join its Client Services Team. You will address enquiries across channels, help maintain customer data, and qualify leads with cross-functional collaboration.

Prior experience in MNCs or financial institutions is preferred, with strong communication and a can-do attitude. You will support system upgrades, product launches, and BCP exercises, sometimes outside regular hours, and play a key role in delivering

Qualifications

• Minimum 2 years in customer service or related roles.
• Experience with B2C and B2B client profiles.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Accurate and timely maintenance of customers' data via our CRM systems.
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.

Skills

Client-centric

Interpersonal skills

Communication skills

Fast-paced adaptability

Team player

Education

Business degree or diploma

Tools

CRM systems

Job description

Experian Asia Pacific in Kuala Lumpur seeks a customer-focused team member to join its Client Services Team. You will address enquiries across channels, help maintain customer data, and qualify leads with cross-functional collaboration.

Prior experience in MNCs or financial institutions is preferred, with strong communication and a can-do attitude. You will support system upgrades, product launches, and BCP exercises, sometimes outside regular hours, and play a key role in delivering