Junior Client Services Manager

First Digital Trust; Kuala Lumpur; On-site; MYR 54,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation

Transportation allowance

Education allowance

Job summary

First Digital Trust in Kuala Lumpur is seeking a Client Service Executive to be the primary contact for institutional clients, handling inquiries via email and live chat with a high standard of professionalism.

You will support onboarding, nurture client relationships across a diverse portfolio, escalate issues, and coordinate with internal teams to ensure timely updates. The role offers competitive compensation and opportunities for professional development.

Qualifications

• Bachelor's degree preferred, or minimum 1 year of experience in institutional account management or client service within financial services (banking, crypto, or payment solutions).
• Highly proactive with a strong client-first mentality.
• Exceptional English communication and interpersonal skills.
• Meticulous attention to detail and strong problem-solving abilities.
• Ability to manage multiple priorities efficiently.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
• Support the transition of new clients from the Client Success team to the Client Services team.
• Support in maintaining positive client relationships by providing attentive service and assisting with client needs across a diverse portfolio.
• Identify and escalated client and system issues to the appropriate teams, ensuring seamless resolution and client communication.
• Proactively assess client needs by working closely with relevant internal stakeholders.
• Monitor market-driven initiatives impacting clients, maintaining daily oversight and accountability for client-related updates.
• Support client onboarding by providing progress updates to the responsible team member and maintaining consistent follow-ups with clients.
• Support operational efficiency by completing ad hoc tasks, including reporting, tracker maintenance, and documentation as assigned.

Skills

Client service

Account management

English communication

Attention to detail

Multitasking

Fast-paced environment

Proactive

Deskpro

Education

Bachelor's degree preferred

Tools

Deskpro

Job description

About us

First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables previously unattainable options for payments, asset management and access to products that can help enhance financial inclusion.

Our infrastructure - including FDUSD, Asia's 1st home grown blockchain-based USD stable-coin - Developed to help economies, institutions and developers gain access to technology breakthroughs and capitalize on the digital evolution of finance, trust, and technology.

Client Service is a crucial part of the GTM function that has key business areas responsible for efficiently bringing the best of First Digital to our clients through a broad and relevant suite of financial services capabilities: Trust and Custody Asset Management, Global Payments, OTC, Stablecoin Delivery Management and Digital Asset Transformation & Tokenization.

The Client Service Executive is a primary point of contact for clients to access the entire suite of Financial Services capabilities and solutions offered by First Digital.

This is achieved by working in close partnership with the Go-To-Market teams in the day-to-day planning and servicing for the client. The individual is responsible for managing client's needs - which are in line with the business proposition of the Sales and Marketing teams - and is fundamental in growing existing business relationships, assuring a holistic and high-standard client experience.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
• Support the transition of new clients from the Client Success team to the Client Services team.
• Support in maintaining positive client relationships by providing attentive service and assisting with client needs across a diverse portfolio.
• Identify and escalated client and system issues to the appropriate teams, ensuring seamless resolution and client communication.
• Proactively assess client needs by working closely with relevant internal stakeholders.
• Monitor market-driven initiatives impacting clients , maintaining daily oversight and accountability for client-related updates.
• Support client onboarding by providing progress updates to the responsible team member and maintaining consistent follow-ups with clients.
• Support operational efficiency by completing ad hoc tasks, including reporting, tracker maintenance, and documentation as assigned.

Requirements:

• Bachelor's degree preferred, or minimum 1 year of experience in institutional account management or client service within financial services (banking, crypto, or payment solutions).
• Highly proactive with a strong client-first mentality.
• Exceptional English communication and interpersonal skills.
• Meticulous attention to detail and strong problem-solving abilities.
• Ability to manage multiple priorities efficiently.
• Comfortable working in a fast-paced, dynamic environment.

Preferred but not a must:

• Self-driven yet collaborative - able to work independently and as part of a team.
• Flexibility to work extra hours and on public holidays (with compensation and under WFH policy).
• Familiarity with Microsoft Office Suite and ticketing systems (E.g, Deskpro)

Why Join Us?

• Competitive Compensation - We offer a remuneration package that reflects your expertise and contributions.
• Transportation Support - A monthly allowance to assist with your commute.
• Comprehensive Benefits - Life, medical, and dental coverage for your well-being.
• Professional Development - A US$4,000 education allowance to support your continuous learning.
• Career Growth - Strong prospects for advancement within a dynamic organization.
• Team Engagement - Regular activities to foster collaboration and positive work environment.

#LI-Onsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. First Digital Trust reserves the right to amend this job description at any time.