Assistant Manager, Client Service Management (Group Corporate Banking)

CIMB; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CIMB Group in Kuala Lumpur is seeking a Corporate Banking Operations Coordinator to act as the primary liaison between clients and internal stakeholders, ensuring smooth account onboarding, service delivery, and ongoing client support. This role emphasizes accurate data handling and efficient cross-team coordination.

The ideal candidate holds a Bachelor's degree in Accounting/Finance or related field and brings 3–5 years of banking experience, preferably in corporate or treasury operations.

Qualifications

• Bachelor's degree in Accounting, Economics, Finance, or related discipline.
• 3 to 5 years of experience in banking, preferably in Corporate Banking, Commercial Banking, and/or Treasury.

Responsibilities

• Coordinate end-to-end client onboarding activities, including account opening, documentation fulfilment, and implementation of banking solutions.
• Serve as a key contact for day-to-day client service matters and support the team in strengthening client relationships through effective service delivery.
• Coordinate with internal stakeholders and support teams to facilitate client requests and service requirements in a timely manner.
• Ensure proper documentation, data accuracy, and data integrity in line with internal policies and regulatory requirements.
• Identify opportunities to enhance client experience and improve operational efficiency, and address service issues with proposed improvements.

Education

Bachelor's degree in Accounting, Economics, Finance, or related discipline

Job description

This role serves as the primary coordination point between clients and internal stakeholders to facilitate account onboarding, service requests, account maintenance, and other operational matters. The incumbent works closely with internal stakeholders to ensure the timely delivery of solutions and a positive client experience.

Key Responsibilities

Client Onboarding & Implementation

• Coordinate and support end-to-end client onboarding activities, including account opening, documentation fulfilment, and the implementation of banking solutions.

Client Servicing & Relationship Support

• Serve as a key point of contact for clients on day-to-day service matters and support the team in strengthening client relationships through effective service delivery.

Internal Coordination & Operational Support

• Coordinate with relevant internal stakeholders and support teams to facilitate client requests and service requirements in a timely manner.

Data Management & Client Administration

• Ensure proper documentation, data accuracy, and data integrity in accordance with internal policies and regulatory requirements.

Client Experience & Service Excellence

• Identify opportunities to enhance client experience and improve operational efficiency, proactively address service issues, and recommend process improvements.

Key Requirements

• Bachelor's Degree, preferably in Accounting, Economics, Finance, or a related discipline.
• 3 to 5 years of experience in the banking industry, preferably in Corporate Banking, Commercial Banking, and/or Treasury.