Bilingual Customer Service Agent

Right Recruit; Kuala Lumpur; On-site; MYR 375,000 - 643,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Public transport access

Additional allowance

OT allowance

Job summary

Right Recruit is hiring a Customer Service Associate in Malaysia (Kuala Lumpur) to assist customers via calls, chats, and email, delivering professional and timely support. You will resolve inquiries, maintain relationships, and record feedback while meeting daily targets and adhering to service standards.

English is essential, Mandarin is a plus, and prior customer service or call center experience is preferred.

Qualifications

• Assist customers through calls, online chats, and email channels.
• Strong communication and English proficiency.
• Mandarin is preferred for market support.
• Experience in Customer Service, Call Centre, Banking or BPO is preferred.
• Ability to learn quickly and adapt in a fast-paced environment.
• Basic computer operation and system familiarity.

Responsibilities

• Assist customers via incoming calls, chats, and emails.
• Handle inquiries and feedback in a professional and timely manner.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with procedures and service standards.

Skills

Communication skills

English proficient

Mandarin preferred

Customer service

Problem solving

Computer literacy

Fast-paced environment

Experience in service/BPO

Education

SPM/ Diploma/ Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.

• Handle customer inquiries and feedback in a professional and timely manner.

• Assist in resolving customer issues and provide appropriate solutions.

• Record and follow up on customer feedback, inquiries, and complaints.

• Maintain good customer relationships and enhance customer satisfaction.

• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome

• Possess good communication skills, dare to communicate with customers

• Able to converse in English

• Able to converse in Mandarin is preferable (due to Market service needed)

• Patient, polite, and possess good customer service awareness

• Possess basic problem-solving and logical thinking skills

• Basic computer operation skills, able to familiarize with relevant systems

• Strong learning ability, able to adapt to a fast-paced work environment

• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance