Client Service Associate (Mandarin Speaker)

Appshill Consulting Sdn Bhd; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a Client Service Associate in Malaysia to support advertisers worldwide through calls, chat, email, and callbacks.

The role requires Mandarin and English proficiency, a customer-focused mindset, and the ability to follow documented processes and meet SLAs. You will handle inquiries, route them to the right channel, and ensure professional, friendly communication with clients.

Qualifications

• Proficient in Mandarin and English (spoken and written).
• Able to work on Rotational Shift.
• Good communication and customer service orientation.

Responsibilities

• Support advertisers worldwide via calls, chat, email, and callbacks.
• Understand customer inquiries and route to appropriate channel; ensure they are answered.
• Manage customer escalations and ensure they are tracked and escalated as required.
• Follow documented call flows, processes, data entry requirements, and complaint management procedures.
• Ensure all SLAs are met and provide professional customer service.

Skills

Mandarin

English

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Proficient in Mandarin and English (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Able to work on Rotational Shift.
• Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.