Client Relations Executive

NEWPAGES Network Sdn Bhd; Johor; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Training Provided

Supportive Environment

Career Growth

Job summary

NEWPAGES Network Sdn Bhd in Johor is seeking a Customer Service professional to guide clients through the website’s functions and ensure smooth usage. You will provide clear instructions via calls, emails, or manuals and manage proactive communication throughout issue resolution.

Ideal candidates hold a Diploma and have experience in client communications, with strong attention to detail and patience. The role offers training, a supportive environment, and opportunities for career growth.

Qualifications

• Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work.

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.

Skills

Client communication

Coordination

Attention to detail

Patience

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.

Benefits

• Performance Bonus + Company Trip
• Comprehensive trainings provided
• Supportive working environment
• Career growth opportunities

Qualification

Diploma/Advanced/Higher/Graduate Diploma

Job Details

Job Specialization

Customer Service

Job Location

Johor

Employment Type

Full-Time

Years of Experience

1