Client Project Delivery Specialist

Matthews International Malaysia Sdn. Bhd.; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Job summary

Matthews International Malaysia Sdn. Bhd. is a leading company delivering premedia, production artwork, design, 3D packaging, pre-press and project management services.

The role involves coordinating client projects from estimation through delivery, maintaining strong client relationships and guiding cross-functional teams to meet timelines and quality standards. As part of SGK’s global brand imaging leadership, you will liaise with Design House, Print Production Managers, and Artwork Planners,

Qualifications

• Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven working experience either in a project management, client services, customer services, account management and sales is preferred.
• Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.

Responsibilities

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-time delivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers' unique requests.
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

Skills

Project management

Client services

Account management

Sales

Communication

MS Office

Education

Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or equivalent

Tools

SAP

MS Office

Job description

Matthews International Malaysia Sdn. Bhd. is a leading company delivering premedia, production artwork, design, 3D packaging, pre-press and project management services.

The role involves coordinating client projects from estimation through delivery, maintaining strong client relationships and guiding cross-functional teams to meet timelines and quality standards. As part of SGK’s global brand imaging leadership, you will liaise with Design House, Print Production Managers, and Artwork Planners,