Client Coordinator

Matthews International Malaysia Sdn. Bhd.; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Job summary

Matthews International Malaysia Sdn. Bhd. is a leading company delivering premedia, production artwork, design, 3D packaging, pre-press and project management services.

The role involves coordinating client projects from estimation through delivery, maintaining strong client relationships and guiding cross-functional teams to meet timelines and quality standards. As part of SGK’s global brand imaging leadership, you will liaise with Design House, Print Production Managers, and Artwork Planners,

Qualifications

• Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven working experience either in a project management, client services, customer services, account management and sales is preferred.
• Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.

Responsibilities

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-time delivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers' unique requests.
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

Skills

Project management

Client services

Account management

Sales

Communication

MS Office

Education

Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or equivalent

Tools

SAP

MS Office

Job description

Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and/or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues.

Job Responsibilities:

Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.

Responsible for project management.

Manage client accounts and maintain good rapport with clients.

Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.

Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.

Manage the quality of the product and ensure on-time delivery.

Handle the preparation of documented work orders.

Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.

Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.

Manage scheduling of work from client across functions.

Work with cross-functional groups in support of fulfilling customers' unique requests.

Attends client meetings as needed; familiar with processes, capacity, timelines, etc.

Ensures high quality standards in all client deliverables.

Partners with the client, Client Growth, and project teams to resolve identified project issues.

May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.

Continuously identify and implement improvements in process efficiency and effectiveness.

Job Requirements:

Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.

Proven working experience either in a project management, client services, customer services, account management and sales is preferred.

Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.

Knowledge of artwork preparation and/or colour management will be added advantage.

Proficient in English language both spoken and written.

Proficient in Microsoft Office.

Knowledge in SAP will be added advantage.

Mature, hardworking and able to work in a fast-paced environment.

On-the-job training will be provided.

SGK is a global leader in brand imaging solutions, helping brand-driven organisations maximise value through visual branding and faster product innovation. It works with many Fortune 500 clients and operates across North America, Europe, Asia Pacific and Australia. Recognised for its workplace culture, SGK has received awards such as Forbes’ Best Small Company and “Best and Brightest Companies to Work For.” In Malaysia, Matthews International Malaysia Sdn. Bhd. (formerly Schawk Imaging) delivers premedia, production artwork, design, 3D packaging, pre-press and project management.

SGK is a global leader in brand imaging solutions, helping brand-driven organisations maximise value through visual branding and faster product innovation. It works with many Fortune 500 clients and operates across North America, Europe, Asia Pacific and Australia. Recognised for its workplace culture, SGK has received awards such as Forbes’ Best Small Company and “Best and Brightest Companies to Work For.” In Malaysia, Matthews International Malaysia Sdn. Bhd. (formerly Schawk Imaging) delivers premedia, production artwork, design, 3D packaging, pre-press and project management.