Client Partner Executive

Adecco; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Adecco Group in Kuala Lumpur seeks an Account Executive / Client Partner to manage and grow an existing client portfolio. You will bridge clients and internal teams to ensure excellent service delivery and identify opportunities to expand partnerships.

You will build trust with stakeholders, drive client satisfaction, and pursue upsell opportunities while coordinating with sales, operations and delivery teams.

Qualifications

• Minimum 2 years of experience in account management / client servicing / customer success.
• Background in recruitment or staffing agencies is a strong plus.
• Proven experience managing and growing client relationships.

Responsibilities

• Serve as the main point of contact for assigned clients and build trust-based relationships.
• Understand client needs and proactively offer solutions.
• Drive client satisfaction, retention, and loyalty.
• Identify upsell and cross-sell opportunities and develop strategic account plans.
• Present solutions to clients and decision-makers and achieve revenue targets.
• Coordinate with internal teams (sales, operations, delivery) and manage stakeholders.
• Deliver client reviews, monitor timelines, and ensure service quality.

Skills

Verbal communication

Written communication

Presentation skills

Negotiation

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, HR, or related field

Tools

CRM software

Job description

The Adecco Group is a Fortune 500 global leader in talent advisory and workforce solutions, driven by a powerful purpose – making the future work for everyone. With a presence in over 60 countries and territories, we help organizations optimize their talent strategies and empower individuals with meaningful career opportunities.

The Role

We are looking for a confident and driven Account Executive / Client Partner to manage and grow our existing client portfolio. This role requires someone who is not only commercially focused but also a strong communicator and presenter, capable of influencing stakeholders and building trust at all levels. You will act as the bridge between clients and internal teams, ensuring excellent service delivery while identifying opportunities to expand partnerships.

Key Responsibilities:

Client Relationship Management

• 1. Serve as the main point of contact for assigned clients
• 2. Build strong, trust-based relationships with key stakeholders
• 3. Understand client needs and proactively offer solutions
• 4. Drive client satisfaction, retention, and loyalty

Account Growth & Revenue Expansion

• 1. Identify and pursue upsell and cross-sell opportunities
• 2. Develop strategic account plans to grow client portfolios
• 3. Present solutions confidently to clients and decision-makers
• 4. Achieve revenue and growth targets

Stakeholder Management

• 1. Manage both internal (sales, operations, delivery) and external stakeholders
• 2. Communicate clearly to align expectations and priorities
• 3. Influence and manage stakeholders across different levels and functions

Project & Delivery Oversight

• 1. Ensure smooth execution of client deliverables
• 2. Monitor timelines, resolve issues, and maintain service quality
• 3. Act as escalation point when necessary

Reporting & Insights

• 2. Deliver presentations and business reviews to clients
• 3. Use data to identify trends and improvement opportunities

Key Requirements:

Experience

• Minimum 2 years of experience in account management / client servicing / customer success roles
• Background in recruitment or staffing agencies is a strong plus
• Proven experience managing and growing client relationships

Skills

• Excellent verbal and written communication skills
• Strong presentation and storytelling ability
• Confident in engaging clients and leading discussions
• Strong commercial awareness and negotiation skills
• Ability to manage multiple stakeholders and projects

Education

• Bachelor’s degree in Business, Marketing, HR, or related field

Preferred Qualifications

• Experience in recruitment or staffing industry
• Exposure to enterprise or corporate clients
• Familiarity with CRM tools
• Experience handling revenue targets or quotas

Only shortlisted candidates will be contacted.