Strategic Account Partner — Client Growth & Relations

Adecco; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Adecco Group in Kuala Lumpur seeks an Account Executive / Client Partner to manage and grow an existing client portfolio. You will bridge clients and internal teams to ensure excellent service delivery and identify opportunities to expand partnerships.

You will build trust with stakeholders, drive client satisfaction, and pursue upsell opportunities while coordinating with sales, operations and delivery teams.

Qualifications

• Minimum 2 years of experience in account management / client servicing / customer success.
• Background in recruitment or staffing agencies is a strong plus.
• Proven experience managing and growing client relationships.

Responsibilities

• Serve as the main point of contact for assigned clients and build trust-based relationships.
• Understand client needs and proactively offer solutions.
• Drive client satisfaction, retention, and loyalty.
• Identify upsell and cross-sell opportunities and develop strategic account plans.
• Present solutions to clients and decision-makers and achieve revenue targets.
• Coordinate with internal teams (sales, operations, delivery) and manage stakeholders.
• Deliver client reviews, monitor timelines, and ensure service quality.

Skills

Verbal communication

Written communication

Presentation skills

Negotiation

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, HR, or related field

Tools

CRM software

Job description

Adecco Group in Kuala Lumpur seeks an Account Executive / Client Partner to manage and grow an existing client portfolio. You will bridge clients and internal teams to ensure excellent service delivery and identify opportunities to expand partnerships.

You will build trust with stakeholders, drive client satisfaction, and pursue upsell opportunities while coordinating with sales, operations and delivery teams.