Client Experience & Delivery Strategist

SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD.; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Job summary

Swagelok Malaysia is seeking a proactive Account Manager to liaise with customers, process orders, and support production scheduling. You will ensure orders are verified, translated, and scheduled for timely delivery while collaborating across departments to optimize fulfillment and customer satisfaction.

The role emphasizes strategic partnership, operational efficiency, and growth, with the opportunity to influence end-to-end order management in a globally connected organization.

Qualifications

• Bachelor's degree in Business Administration, Logistic, or Supply Chain Management.
• Minimum 3 years of account management or client experience in a B2B manufacturing/industrial sector.

Responsibilities

• Process and manage sales orders end-to-end in our system.
• Strategic inventory planning to meet customer demand on time.
• Analyze product categories (strategic vs non-strategic) for optimal fulfillment.
• Coordinate multi-location transfers and alternative sourcing solutions.
• Expedite deliveries to meet critical objectives.
• Proactive follow-up on order fulfillment issues.
• Cross-departmental collaboration for efficient operations.

Skills

Order processing

Inventory planning

Accounts management

Cross-functional collaboration

Demand planning

Education

BS in Logistics

Tools

ERP systems

Job description

Swagelok Malaysia is seeking a proactive Account Manager to liaise with customers, process orders, and support production scheduling. You will ensure orders are verified, translated, and scheduled for timely delivery while collaborating across departments to optimize fulfillment and customer satisfaction.

The role emphasizes strategic partnership, operational efficiency, and growth, with the opportunity to influence end-to-end order management in a globally connected organization.