Client Engagement & Retention Executive (CER)

MFH Management Services PLT; Subang Jaya; On-site; MYR 4,000 - 6,400; Full time

Benefits offered by this job

Parking subsidy

Pantry provided

Birthday leave

EPF/SOCSO/EIS

Training provided

Equipment provided

Team activities

Personal workspace

Performance bonus

Event incentives

Job summary

MFH Management Services PLT is seeking a Client Engagement & Retention Executive (CER) to support existing client engagement, retention and re-engagement through promotions, campaigns, events, educational activities and structured follow-ups, while maintaining a positive client experience.

The role involves coordinating with CRM, BD, MKT and CS teams, handling client communications professionally, collecting feedback, and preparing simple reports on engagement progress; on-site position in

Responsibilities

• Engage existing clients through promotions, campaigns and company activities
• Conduct follow-up calls/messages for assigned client lists
• Invite and follow up with clients for seminars, webinars, workshops, classes and events
• Maintain regular client follow-ups based on campaign or engagement objectives
• Share relevant promotions, activities and company updates with clients
• Collect client feedback and identify common concerns, interests and engagement opportunities
• Coordinate with CRM, BD, MKT, CS and other relevant departments on client enquiries and follow-ups where required
• Maintain accurate records of calls, client responses, follow-up status and engagement activities
• Prepare basic reports on campaign responses, client engagement and follow-up progress
• Support ad hoc client engagement and retention initiatives assigned by management
• Ensure all client communication remains professional, consistent and aligned with company guidelines
• Yearly increment, subject to performance/company practice
• Event / promotion incentives, where applicable
• Performance bonus, where applicable
• Team activities
• Personal working space
• Working equipment provided
• Training provided
• Parking subsidy of up to RM 15 per working day, with receipt/proof required for submission to Admin
• Fully stocked pantry
• 1 day Birthday Leave upon completion of 6 months of employment
• Statutory contributions and benefits (EPF, SOCSO and EIS) upon completion of the 3-month probation period, based on the current arrangement

Job description

Client Engagement & Retention Executive (CER)

To support existing client engagement, retention and re-engagement through promotions, campaigns, events, educational activities and structured follow-ups, while maintaining a positive client experience.

Key responsibilities

Engage existing clients through promotions, campaigns and company activities

Conduct follow-up calls/messages for assigned client lists

Invite and follow up with clients for seminars, webinars, workshops, classes and events

Maintain regular client follow-ups based on campaign or engagement objectives

Share relevant promotions, activities and company updates with clients

Collect client feedback and identify common concerns, interests and engagement opportunities

Coordinate with CRM, BD, MKT, CS and other relevant departments on client enquiries and follow-ups where required

Maintain accurate records of calls, client responses, follow-up status and engagement activities

Prepare basic reports on campaign responses, client engagement and follow-up progress

Support ad hoc client engagement and retention initiatives assigned by management

Ensure all client communication remains professional, consistent and aligned with company guidelines

Yearly increment, subject to performance/company practice

Event / promotion incentives, where applicable

Performance bonus, where applicable

Team activities

Personal working space

Working equipment provided

Training provided

Parking subsidy of up to RM 15 per working day, with receipt/proof required for submission to Admin

Fully stocked pantry

1 day Birthday Leave upon completion of 6 months of employment

Statutory contributions and benefits (EPF, SOCSO and EIS) upon completion of the 3-month probation period, based on the current arrangement