Client Consultant

Audemars Piguet; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Audemars Piguet invites candidates to join our Kuala Lumpur boutique to deliver an exceptional client experience across pre-sales and after-sales interactions.

In this role, you will contribute to boutique performance, support product and brand promotion, maintain high presentation standards, and share knowledge with the team.

The ideal candidate has at least five years’ experience in luxury retail or hospitality, outstanding interpersonal skills, and a proactive, detail-oriented mindset.

Qualifications

• Minimum 5 years of experience in luxury retail or hospitality.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with high attention to detail.
• Positive, proactive and solution-oriented mindset.

Responsibilities

• Deliver outstanding customer experience throughout the client journey, from pre-sales to after-sales.
• Contribute to boutique performance and ensure strong brand representation.
• Support product and brand promotion by executing actions within timelines and objectives.
• Apply best practices on the shop floor and contribute to service excellence.
• Take initiatives to enhance boutique performance and client engagement.
• Share knowledge and support team collaboration daily.
• Ensure high standards of presentation, service and operational excellence.

Skills

Customer service

Interpersonal communication

Attention to detail

Team collaboration

Problem-solving

Job description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let’s write the next chapter of your career!

Job Description

Within the boutique team, your main mission will be to ensure an exceptional customer experience, while contributing actively to the boutique’s performance and supporting the development of the team.

In this context, you will be responsible for:

• Delivering an outstanding customer experience throughout the entire client journey, from pre-sales to after-sales
• Contributing actively to the boutique performance and ensuring a strong brand representation
• Supporting product and brand promotion by executing assigned actions within defined timelines and objectives
• Applying best practices on the shop floor and contributing to service excellence
• Taking initiatives to enhance overall boutique performance and client engagement
• Sharing knowledge and supporting team collaboration on a day‑to‑day basis
• Ensuring high standards of presentation, service and operational excellence within the boutique

Qualifications

• Minimum of 5 years of experience in luxury retail or hospitality
• Excellent interpersonal and communication skills
• Strong customer service orientation with a high level of attention to detail
• Positive, proactive and solution‑oriented mindset
• Ability to take ownership and actively contribute to a collaborative team environment
• Comfortable operating in a fast‑paced and demanding environment

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.