Boutique Manager

Montblanc; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

Montblanc in Kuala Lumpur seeks an experienced luxury retail leader to drive sales and deliver world-class customer service. You will supervise daily store operations, align with service standards and pricing policies, and manage a small team to meet targets.

You will develop contact plans for launches, handle customer inquiries, demonstrate products, train staff, and stay updated on luxury retail trends and regulations. Strong leadership and client marketing skills are essential.

Qualifications

• Relevant experience in luxury goods retail, preferably luxury watches, with managerial experience in sales and customer service.
• Strong leadership, ability to build trust and respect with the team, well organized, able to delegate, strong client marketing.
• Strong communication skills and ability to work with cross functions, implement projects and manage change.
• Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic.
• Strong interpersonal and communication skills poised and composed in front of clients and staff, reliable and independent, outgoing and social, ready to take initiative, sales driven.

Responsibilities

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions.
• Record and process custom or special customer orders, managing ambiguous delivery expectations effectively.
• Provide detailed product or service information and respond to customer inquiries.
• Demonstrate product or service features and support requests for detailed demonstrations.

Skills

Luxury retail

Managerial sales experience

Customer service

Team leadership

Job description

Your Mission

In line with service standards of the store, company's pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction.

How you will make an impact

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions.
• Record and process custom or special customer orders, managing ambiguous delivery expectations effectively.
• Provide detailed product or service information and respond to customer inquiries.
• Conduct customer interviews using a multi‑level sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively.
• Demonstrate product or service features and support requests for detailed demonstrations.
• Address basic issue escalations promptly, providing managerial approvals when necessary.
• Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching.
• Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media.

How you will experience success with us

• Relevant experience in luxury goods retail, preferably luxury watches, with managerial experience in sales and customer service.
• Strong leadership, ability to build trust and respect with the team, well organized, able to delegate, strong client marketing.
• Strong communication skills and ability to work with cross functions, implement projects and manage change.
• Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic.
• Strong interpersonal and communication skills poised and composed in front of clients and staff, reliable and independent, outgoing and social, ready to take initiative, sales driven.