Client Billing Customer Support Associate - Fresh Grad welcome!

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 67,000; Full time

Job summary

Toll Global Forwarding Malaysia Sdn Bhd is seeking a Mandarin-speaking Client Billing Customer Support Associate to join our Penang team. You will manage invoicing, ensure rate accuracy, and handle queries for international clients, contributing to our global freight-forwarding operations.

The role requires a Diploma in a related field and fluency in English and Mandarin. Fresh graduates are welcome, with experience in freight forwarding or costing considered an advantage.

Qualifications

• Diploma or equivalent in a related field.
• Fresh graduates are welcome to apply; relevant work experience is valued.
• Fluency in English and Mandarin is essential for supporting international counterparts.

Responsibilities

• Execute timely and high-quality invoice processing and job file management according to KPIs.
• Verify rates meticulously to ensure invoice integrity, reduce disputes, and assure end-to-end profitability.
• Resolve invoicing queries and disputes effectively with customers and international branches.
• Collaborate globally using strong communication to address issues and meet urgent requirements.
• Plan workload efficiently and collaborate with the team and external parties for smooth global operations.

Skills

Invoicing

Customer support

Communication

MS Word

MS Excel

CW1 system

Time management

English & Mandarin

Education

Diploma in a related field

Tools

CW1 system

Job description

Join Our Global Team as an Client Billing Customer Support Associate (Mandarin)!

Are you meticulous, proactive, and ready to make an impact in a fast-paced global environment? We're looking for a dedicated talents to join our high-functioning team and play a vital role in our international success.

Drive Financial Efficiency: Execute timely and high-quality invoice processing and job file management according to KPIs.

Ensure Accuracy & Profitability: Verify rates meticulously to ensure invoice integrity, reduce disputes, and assure end-to-end profitability.

Be a Problem Solver: Resolve invoicing queries and disputes effectively with customers and international branches.

Collaborate Globally: Utilize strong communication skills to proactively address issues and meet urgent requirements. You'll have opportunities to directly support international job tasks.

Own Your Workflow: Plan workload efficiently and collaborate within the team and with external parties for smooth global operations.

What You Need to Succeed:

A minimum of a Diploma in a related field. Fresh graduates are welcome to apply; equivalent relevant working experience is also valued.

Experience in international freight forwarding, invoicing, or costing is a significant advantage.

Excellent communication and interpersonal skills – you build rapport easily.

A keen eye for detail and the ability to thrive under tight deadlines.

Working proficiency in MS Word and Excel; familiarity with CW1 system is value add.

Fluency in both written and spoken English and Mandarin is essential to support international counterparts.

Flexibility: A willingness to occasionally work overtime during weekdays and Malaysia public holidays to meet business demands.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Our mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Our mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.