Claims & Underwriting Officer

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd seeks a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations. You will review documentation, process requests, and ensure cases are handled accurately according to established guidelines.

This role requires strong communication in English and Bahasa Melayu, attention to detail, and the ability to work in a shift-based environment. Experience in claims, underwriting, insurance, banking, or customer service is advantageous.

Qualifications

• Good communication in English and Bahasa Melayu.
• Experience in claims, underwriting, insurance, banking, finance, or customer service is an advantage.
• Strong attention to detail with documentation and data.
• Analytical and problem-solving skills.
• Able to work independently and manage multiple tasks.
• Comfortable working in a shift-based environment.

Responsibilities

• Review and process claims and underwriting-related requests.
• Verify documents for accuracy and completeness.
• Assess cases based on established guidelines and procedures.
• Handle email and documentation-related enquiries.
• Identify discrepancies and coordinate with relevant teams for resolution.
• Maintain accurate records and timely completion of assigned cases.
• Follow company policies, procedures, and quality standards.

Skills

Communication

Attention to detail

Analytical skills

Problem-solving

Independent worker

Shift work

English & Malay language

Job description

Job Description
We are looking for a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations. You will be responsible for reviewing documentation, processing requests, and ensuring cases are handled accurately according to established guidelines.

Key Responsibilities

Review and process claims and underwriting-related requests.

Verify submitted documents and information for accuracy and completeness.

Assess cases based on established guidelines and procedures.

Handle email and documentation-related enquiries.

Identify discrepancies and coordinate with relevant teams for resolution.

Maintain accurate records and ensure timely completion of assigned cases.

Follow company policies, procedures, and quality standards.

Requirements

Good communication skills in English and Bahasa Melayu.

Previous experience in claims, underwriting, insurance, banking, finance, or customer service will be an advantage.

Strong attention to detail and ability to work with documentation and data.

Good analytical and problem-solving skills.

Able to work independently and manage multiple tasks.

Comfortable working in a shift-based environment.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.