Transformation Consultant

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Transformation Consultant to drive business transformation and strategic change initiatives across the organization. You will collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.

You will conduct analysis on organizational design, process improvements and cultural transformation, and design change management plans to minimize disruption while ensuring adoption.

Qualifications

• Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field.
• 5+ years of experience in management consulting, transformation, or change management preferred.

Responsibilities

• Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.
• Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.
• Design and implement change management plans to minimize disruption and ensure successful adoption of changes.
• Develop and deliver training programs to support change initiatives.
• Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.
• Communicate transformation plans, progress, and outcomes to stakeholders.
• Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.
• Coordinate with cross-functional teams, including IT, HR, and operations.
• Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.
• Conduct post-implementation reviews to identify lessons learned and areas for improvement.

Skills

Business acumen

Analytical thinking

Communication

Cross-functional leadership

Change management

Stakeholder management

Power Platform

Microsoft Office

PowerPoint

Excel

Machine Learning

Artificial Intelligence

Agile

Lean

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Management

Tools

Microsoft Power Platform

Microsoft Office

Job description

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization.

Key Responsibilities

Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.

Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.

Design and implement change management plans to minimize disruption and ensure successful adoption of changes.

Develop and deliver training programs to support change initiatives.

Stakeholder Engagement

Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.

Communicate transformation plans, progress, and outcomes to stakeholders.

Project Management

Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.

Coordinate with cross-functional teams, including IT, HR, and operations.

Benefits Realization

Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.

Conduct post-implementation reviews to identify lessons learned and areas for improvement.

Requirements

Education

Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field.

Experience

Prefer someone with at least 5 year of experience in management consulting, transformation, or change management.

Skills

Strong business acumen and understanding of organizational dynamics.

Excellent analytical, problem-solving, and communication skills.

Proven ability to lead and manage cross-functional teams.

Experience with transformation methodologies (e.g., Agile, Lean).

Strong stakeholder management and influencing skills.

Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel

Knowledge in Machine Learning and Artificial Intelligence

Certifications

Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

Business Support Services More than 10,000 employees