Claims & Underwriting Officer

Teleperformance; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations in Malaysia. You will review documentation, process requests, and ensure cases are handled accurately according to guidelines.

The role emphasizes meticulous document review, data accuracy, and timely case completion, with the ability to work independently and in a shift-based environment.

Qualifications

• Excellent communication in English and Bahasa Melayu.
• Experience in claims, underwriting, insurance, banking, finance, or customer service is an advantage.
• Strong attention to detail and ability to work with documentation and data.
• Analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Willingness to work in a shift-based environment.

Responsibilities

• Review and process claims and underwriting-related requests.
• Verify documents and information for accuracy and completeness.
• Assess cases against established guidelines.
• Handle email and documentation-related inquiries.
• Identify discrepancies and coordinate with relevant teams for resolution.
• Maintain accurate records and ensure timely completion of cases.
• Adhere to company policies, procedures, and quality standards.

Skills

English

Bahasa Melayu

Communication

Attention to detail

Analytical skills

Problem-solving

Multitasking

Shift work

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Description

We are looking for a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations. You will be responsible for reviewing documentation, processing requests, and ensuring cases are handled accurately according to established guidelines.

Key Responsibilities

• Review and process claims and underwriting-related requests.
• Verify submitted documents and information for accuracy and completeness.
• Assess cases based on established guidelines and procedures.
• Handle email and documentation-related enquiries.
• Identify discrepancies and coordinate with relevant teams for resolution.
• Maintain accurate records and ensure timely completion of assigned cases.
• Follow company policies, procedures, and quality standards.

Requirements

• Good communication skills in English and Bahasa Melayu.
• Previous experience in claims, underwriting, insurance, banking, finance, or customer service will be an advantage.
• Strong attention to detail and ability to work with documentation and data.
• Good analytical and problem-solving skills.
• Able to work independently and manage multiple tasks.
• Comfortable working in a shift-based environment.