Claims Processing Analyst, Financial Lines and Liability, Asia

QBE Insurance Group; Petaling Jaya; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Flex & hybrid working

Work from home policy

Paternity leave

Well-being programs

Pensions

Medical benefits

LinkedIn Learning access

3 extra family care days

Study leave

Marriage leave

Appreciation program

Job summary

QBE Insurance Group in Malaysia is seeking a Specialist in Specialty Claims to manage complex claims across policy coverage, investigation, evaluation, negotiation and settlement.

You will work with customers, agents, service providers and other stakeholders, contributing to claims strategy, cost management and service standards while coaching junior colleagues.

Qualifications

• Relevant claims or insurance industry experience.
• Ability to assess coverage, investigate, negotiate and settle.
• Strong stakeholder management and customer-focused approach.

Responsibilities

• Manage specialty claims across coverage assessment, investigation, evaluation, negotiation and settlement.
• Deliver responsive service aligned with service standards.
• Build relationships with customers, agents, service providers and stakeholders.
• Identify opportunities to minimise claims costs and leakage.
• Resolve issues not compliant with policies and procedures.
• Contribute to reporting, knowledge sharing and coaching of junior colleagues.

Skills

Analytical Thinking

Negotiation

Customer Service

Risk Management

Stakeholder Management

Problem Solving

Sound Judgment

Insurance Analysis

Claims Settlement

Managing Performance

Education

Tertiary degree

Insurance qualifications

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

• Location: Malaysia
• Manage complex specialty claims while delivering responsive service and supporting effective claims outcomes
• Hybrid role, Full Time, Happy to talk flexible working

The opportunity

Join our Specialty Claims team and manage complex insurance claims through assessment, investigation, evaluation, negotiation and settlement.

You will work closely with customers, agents, service providers and other stakeholders while contributing to claims strategy, service standards and cost management.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Specialist in Specialty Claims, you will manage claims across the relevant line of business, from assessing policy coverage and investigating circumstances through to negotiating appropriate settlements.

You will support the delivery of QBE's claims strategy by managing costs, maintaining strong stakeholder relationships and identifying issues that do not align with established policies and procedures. You may also provide technical guidance and coaching to junior colleagues.

Key responsibilities will include

• Manage specialty claims, including coverage assessment, investigation, evaluation, negotiation and settlement.
• Deliver responsive claims service in line with established service standards.
• Build effective relationships with customers, agents, service providers and other stakeholders.
• Identify opportunities to minimise claims costs and leakage.
• Resolve issues or anomalies that do not comply with relevant policies and procedures.
• Contribute to reporting, knowledge sharing, best-practice development and the coaching of junior colleagues.

About You

You have relevant claims or insurance industry experience and are comfortable managing claims within an applicable line of business. You bring sound judgement, analytical thinking and a customer-focused approach, together with the ability to investigate issues, negotiate outcomes and work collaboratively with a range of stakeholders.

You'll also have

• A tertiary degree or an equivalent combination of education and relevant work experience.
• Relevant insurance qualifications.
• Experience working within a claims department or the insurance industry.
• Experience managing claims within the relevant line of business.
• Claims negotiation, settlement and stakeholder management capabilities.
• Strong problem-solving, critical-thinking and customer-service skills.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• General Insurer of the Year 2026 at the British Insurance Awards
• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Skills

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.