Claims Processing Analyst, Financial Lines and Liability, Asia

QBE Asia; Petaling Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Work from home policy

Paternity leaves matching with Matern…

Job summary

QBE Asia is seeking a Specialist in Specialty Claims in Malaysia to manage end-to-end claims across the relevant line of business, from coverage assessment to negotiation and settlement. The role emphasises customer focus, stakeholder collaboration, and adherence to service standards.

This hybrid, full-time position offers flexible working and exposure to cost management, claims strategy, and coaching of junior colleagues.

Qualifications

• You have relevant claims or insurance industry experience.

Responsibilities

• Manage specialty claims, including coverage assessment, investigation, evaluation, negotiation and settlement.
• Deliver responsive claims service in line with established service standards.
• Build effective relationships with customers, agents, service providers and other stakeholders.
• Identify opportunities to minimise claims costs and leakage.
• Resolve issues or anomalies that do not comply with relevant policies and procedures.
• Contribute to reporting, knowledge sharing, best-practice development and the coaching of junior colleagues.

Skills

Analytical thinking

Business process improvements

Claims settlement

Critical thinking

Customer service

Insurance analysis

Insurance claims management

Insurance policies

Stakeholder management

Negotiation

Risk management

Sound judgment

Managing performance

Education

Tertiary degree

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Role Highlights

• Location: Malaysia
• Manage complex specialty claims while delivering responsive service and supporting effective claims outcomes
• Hybrid role, Full Time, Happy to talk flexible working

The opportunity

Join our Specialty Claims team and manage complex insurance claims through assessment, investigation, evaluation, negotiation and settlement.

You will work closely with customers, agents, service providers and other stakeholders while contributing to claims strategy, service standards and cost management.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Specialist in Specialty Claims, you will manage claims across the relevant line of business, from assessing policy coverage and investigating circumstances through to negotiating appropriate settlements.

You will support the delivery of QBE’s claims strategy by managing costs, maintaining strong stakeholder relationships and identifying issues that do not align with established policies and procedures. You may also provide technical guidance and coaching to junior colleagues.

Key responsibilities will include:

• Manage specialty claims, including coverage assessment, investigation, evaluation, negotiation and settlement.
• Deliver responsive claims service in line with established service standards.
• Build effective relationships with customers, agents, service providers and other stakeholders.
• Identify opportunities to minimise claims costs and leakage.
• Resolve issues or anomalies that do not comply with relevant policies and procedures.
• Contribute to reporting, knowledge sharing, best-practice development and the coaching of junior colleagues.

About You

You have relevant claims or insurance industry experience and are comfortable managing claims within an applicable line of business. You bring sound judgement, analytical thinking and a customer-focused approach, together with the ability to investigate issues, negotiate outcomes and work collaboratively with a range of stakeholders.

You'll also have:

• A tertiary degree or an equivalent combination of education and relevant work experience.
• Relevant insurance qualifications.
• Experience working within a claims department or the insurance industry.
• Experience managing claims within the relevant line of business.
• Claims negotiation, settlement and stakeholder management capabilities.
• Strong problem-solving, critical-thinking and customer-service skills.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Awards & Recognition

• General Insurer of the Year 2026 at the British Insurance Awards
• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.