Placement Support, Claims and Pro-Rata

Arthur J. Gallagher & Co. (AJG); Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Gallagher Re is seeking a dynamic Specialist – Placement Support, Claims and Pro Rata to join the APAC Operations Team in Labuan or Kuala Lumpur. You will service accounts, analyze treaty documents, process cash calls, and support the Broking team with cover and debit notes for regional reinsurance clients.

Ideal candidates hold a Diploma/Bachelor in Business/Finance/Insurance with at least 2 years’ experience, strong MS Office skills, and excellent communication.

Qualifications

• Diploma or Bachelor’s degree in Business, Finance, Economics, Insurance or a related field.
• Minimum of 2 years of relevant experience; insurance or reinsurance experience is preferred.
• Proficient in MS Office suite.
• Excellent interpersonal and communication skills, with the ability to work effectively with colleagues at all levels and with business partners.

Responsibilities

• Service accounts to a high standard and within deadlines.
• Analyze treaty documentation and ensure compliance with contractual conditions.
• Process client cash call instructions and communicate necessary information for prompt agreement.
• Assist with preparation of documents for clients and resolve queries.
• Monitor client figures in Open Twins per KPIs and contractual conditions.
• Collaborate with Broking Support Team on treaty cover notes and debit notes.
• Provide renewal information and technical advice as required.
• Build and maintain relationships with clients, third parties and reinsurers.
• Ensure internal client and market correspondence is stored on E-filing and Open Twins.

Skills

MS Office

Interpersonal skills

Attention to detail

Organisational skills

Teamwork

Communication

Education

Business/Finance/Insurance degree

Tools

MS Office suite

Job description

Introduction

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We’re a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Overview

Gallagher Re is seeking a dynamic and proactive individual to join our APAC Operations Team as a Specialist – Placement Support, Claims, and Pro Rata, based in Labuan or Kuala Lumpur. The role supports regional clients by processing cover notes, debit notes, statements of account, and claims for reinsurance treaty business.

How you'll make an impact

• Actively service accounts to a high standard and within deadlines.
• Analyze technical treaty documentation and ensure compliance with contractual conditions.
• Receive and action client’s cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement.
• Analyze all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate.
• Processing and monitoring of Client figures into our Open Twins system in line with specified key performance indicators and contractual conditions.
• Collaborate closely with the Broking Support Team to prepare treaty cover notes and debit notes.
• Assisting our Broking Support Team with providing renewal information, statistics and any technical advice as required.
• Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay.
• Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary.
• Ensure internal client and market correspondence is stored on E-filing and necessary documents attached to Open Twins.
• Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies.
• Adhere to standard Group policies and procedures and other regulatory requirements.

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

About you

• Diploma or Bachelor’s degree in Business, Finance, Economics, Insurance or a related field.
• Minimum of 2 years of relevant experience; insurance or reinsurance experience is preferred.
• Proficient in MS Office suite.
• Excellent interpersonal and communication skills, with the ability to work effectively with colleagues at all organisational levels and with business partners.
• Attention to detail.
• Ability to organise and prioritise.
• Ability to work in a team and autonomously; and general willingness to learn and grow.
• Eligible to work in Malaysia.