Claims Operations Protégé - Fresh Grad Associate

Etiqa Insurance and Takaful; Kuala Lumpur; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

Etiqa Insurance and Takaful invites fresh graduates to join our Protégé Programme and support the Claims Operations team in ensuring timely claim payments and efficient resolution of enquiries. You will learn to process replacement payments, validate details, and collaborate with Finance and other stakeholders to resolve issues.

Ideal candidates hold a Bachelor's degree in Finance/Business-related fields, possess strong numerical and communication skills, and can thrive in a fast-paced

Qualifications

• Bachelor's degree as listed; fresh graduates welcome.
• Completed academic transcript required.

Responsabilités

• Process replacement payments for failed auto-credit transactions, returned cheques, and stale cheques.
• Coordinate stop-payment requests and create replacement payments in the claims system.
• Perform validation checks and verify payment details before payment issuance.
• Monitor replacement payment cases and ensure SLA compliance.
• Maintain payment tracking records and prepare operational reports.
• Liaise with Finance, Claims, and other stakeholders to resolve payment-related issues.
• Respond to claims enquiries from customers and internal stakeholders promptly.

Connaissances

Attention to detail

Analytical skills

Communication skills

Interpersonal skills

Multi-tasking

Formation

Bachelor's Degree in Finance, Banking, Business Administration, Accounting, Insurance, or related disciplines

Outils

Microsoft Excel

Microsoft Office

Description du poste

Etiqa Insurance and Takaful invites fresh graduates to join our Protégé Programme and support the Claims Operations team in ensuring timely claim payments and efficient resolution of enquiries. You will learn to process replacement payments, validate details, and collaborate with Finance and other stakeholders to resolve issues.

Ideal candidates hold a Bachelor's degree in Finance/Business-related fields, possess strong numerical and communication skills, and can thrive in a fast-paced