Protege, Claims Enquiry & Pender Management

Etiqa Insurance and Takaful; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Etiqa Insurance and Takaful invites fresh graduates to join our Protégé Programme and support the Claims Operations team in ensuring timely claim payments and efficient resolution of enquiries. You will learn to process replacement payments, validate details, and collaborate with Finance and other stakeholders to resolve issues.

Ideal candidates hold a Bachelor's degree in Finance/Business-related fields, possess strong numerical and communication skills, and can thrive in a fast-paced

Qualifications

• Bachelor's degree as listed; fresh graduates welcome.
• Completed academic transcript required.

Responsibilities

• Process replacement payments for failed auto-credit transactions, returned cheques, and stale cheques.
• Coordinate stop-payment requests and create replacement payments in the claims system.
• Perform validation checks and verify payment details before payment issuance.
• Monitor replacement payment cases and ensure SLA compliance.
• Maintain payment tracking records and prepare operational reports.
• Liaise with Finance, Claims, and other stakeholders to resolve payment-related issues.
• Respond to claims enquiries from customers and internal stakeholders promptly.

Skills

Attention to detail

Analytical skills

Communication skills

Interpersonal skills

Multi-tasking

Education

Bachelor's Degree in Finance, Banking, Business Administration, Accounting, Insurance, or related disciplines

Tools

Microsoft Excel

Microsoft Office

Job description

Join Etiqa and kick-start your career through our Protégé Programme!

About the Role

We are looking for motivated and detail-oriented fresh graduates to support our Claims Operations team in ensuring timely claims payment replacements and effective resolution of claims enquiries while delivering excellent customer service.

Responsibilities

• Process replacement payments for failed auto-credit transactions, returned cheques, and stale cheques.
• Coordinate stop-payment requests and create replacement payments in the claims system.
• Perform validation checks and verify payment details before payment issuance.
• Monitor replacement payment cases and ensure compliance with established Service Level Agreements (SLA).
• Maintain payment tracking records and prepare operational reports.
• Liaise with Finance, Claims, and other stakeholders to resolve payment-related issues.
• Respond to claims enquiries from customers and internal stakeholders in a timely and professional manner.

Qualifications

• Bachelor's Degree in Finance, Banking, Business Administration, Accounting, Insurance, or related disciplines.
• Fresh graduates are encouraged to apply with completed academic transcript.

Required Skills

• Strong attention to detail and analytical skills.
• Good communication and interpersonal skills.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.