Manager - Mercer Marsh Benefits

Marsh; Kampung Malaysia Tambahan; Hybrid; MYR 180,000 - 280,000; Full time

Job summary

Marsh, based in Kuala Lumpur, is seeking a Manager for Mercer Marsh Benefits. The role sits within the Risk business and operates on a hybrid model requiring at least three days in the office weekly.

You will lead client servicing for a portfolio, oversee service delivery, and collaborate with insurance operations to provide expert analyses and solutions for client risks. The ideal candidate holds a degree, brings 8+ years in insurance account management, and has strong knowledge of Employee

Qualifications

• A degree holder from any field.
• A minimum of 8 years of experience in account Management within the Insurance industry
• Sound knowledge in Employee Benefits
• Outgoing and independent in nature

Responsibilities

• Oversee all aspects of account management and service delivery to clients
• Recognizes and documents revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources
• Reviews risk analyses from junior Brokers and develops and presents innovative solutions and approaches for client needs
• Advises clients on moderately complex risks and negotiates transactions
• Collaborates with small to medium teams of experienced professionals to service moderately complex accounts
• Actively Participate in Business Development initiatives organized by the team
• Trains new employees and monitors workflow to ensure the group runs smoothly
• Posesses a thorough understanding of all major classes of insurance which the Company offers to its clients
• Keep abreast of all new technical and product developments to better advise professional colleagues and clients

Skills

Client relationship management

Leadership

Communication

Team coordination

Education

Degree holder (any field)

Job description

We are seeking a talented individual to join our Mercer Marsh Benefits team, part of our Risk business at Marsh. This role will be based in Kuala Lumpur. This has a hybrid working arrangement that has a requirement of working at least three days a week in the office.

Manager - Mercer Marsh Benefits

As a Client Services Manager, you will be part of a high-performing team focused on helping clients manage some of the world’s most challenging and complex risks. You will work closely with our insurance operations team to provide expert analysis and solutions that ensure operational reliability for our clients.

We will count on you to:

• Oversee all aspects of account management and service delivery to clients
• Recognizes and documents revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources.
• Reviews risk analyses from junior Brokers and develops and presents innovative solutions and approaches for client needs
• Advises clients on moderately complex risks and negotiates transactions.
• Collaborates with small to medium teams of experienced professionals to service moderately complex accounts
• Actively Participate in Business Development initiatives organized by the team
• Trains new employees and monitors workflow to ensure the group runs smoothly.
• Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients
• Keep abreast of all new technical and product developments to better advise professional colleagues and clients.

What you need to have:

• A degree holder from any field
• A minimum of 8 years of experience in account Management within the Insurance industry
• Sound knowledge in Employee Benefits
• Outgoing and independent in nature

What makes you stand out:

• Solid experience in leading a client servicing team
• Have excellent communication skills with the drive to expand your knowledge

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.