Claims Examiner, Non-Motor

Allianz Malaysia; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading financial services company in Kuala Lumpur is looking for a Claims Examiner to manage non-motor claims processes. Responsibilities include assessing claims, negotiating settlements, and handling inquiries. Ideal candidates should possess good communication skills and be team players. This position offers full-time employment with opportunities for growth in a supportive work environment.

Qualifications

• Able to work independently and as a team player.
• Good communication and writing skills.
• Willing to learn and interested in handling claims.

Responsibilities

• Obtain necessary claims documents from insured and others.
• Confirm coverage and assess claims based on documents.
• Offer settlement to insured and handle complaints.
• Prepare repudiation letter for unclear liability.

Skills

Claims processing & assessment

Good communication and writing skills

Ability to leverage AI tools

Team player

Job description

Claims Examiner, Non-Motor – Allianz Malaysia

Job Summary

To perform the following activities in assisting for Non-Motor (excluding liability, bond, TTBI and TBBD) in the following areas:

• Claims processing & assessment
• Claims settlement
• Claims recovery
• Claims Services
• Functional business analyst

Key Responsibilities

• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Prepare repudiation letter for cases where the Policy Liability is not apparent.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches, and claims hub.
• Provide claims input in product development.
• Identify processes which can be automated and perform enhancement in Merimen / OPU

Requirements

• Able to work independently and as a team player.
• Good communication and writing skills.
• Ability to leverage AI tools like ChatGPT to simplify tasks at work.
• Willing to learn and interested in handling and process in Claims.

Job Details

Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industry: Financial Services and Insurance

Company

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.