Claims Examiner – Personal Accident & Settlements

Allianz Malaysia; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Job summary

Allianz Malaysia is recruiting a Claims Analyst to assist Non-Motor claims (excluding liability, bond, TTBI and TBBD) in the areas of claims processing & assessment, settlement, recovery, claims services, and as a functional business analyst.

The role requires independent work and teamwork, good communication and writting skills, and the ability to leverage AI tools like ChatGPT to simplify tasks in Claims. Willingness to learn and handle processes in Claims is essential.

Qualifications

• Able to work independently and as a team player.
• Good communication and writting skills.
• Ability to leverage AI tools like ChatGPT to simplify tasks at work
• Willing to learn and interested in handling and process in Claims.

Responsibilities

• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Prepare repudiation letter for cases where the Policy Liability is not apparent.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches, and claims hub.
• Provide claims input in product development.
• Identifying processes which can be automated and perform enhancement in Merimen / OPU.

Job description

Allianz Malaysia is recruiting a Claims Analyst to assist Non-Motor claims (excluding liability, bond, TTBI and TBBD) in the areas of claims processing & assessment, settlement, recovery, claims services, and as a functional business analyst.

The role requires independent work and teamwork, good communication and writting skills, and the ability to leverage AI tools like ChatGPT to simplify tasks in Claims. Willingness to learn and handle processes in Claims is essential.