Claims & Admin Coordinator - FMCG Support

Syarikat Lui Kim Chock; West Coast Division; On-site; MYR 28,000 - 44,000; Full time

Job summary

Jora Malaysia is seeking an Admin Clerk to manage daily customer and distributor claims in a fast-moving consumer goods environment. You will verify submissions, coordinate with Sales, Warehouse, Logistics, and Finance to resolve discrepancies, and prepare documentation for credits, replacements, and adjustments.

The role requires 1–2 years of admin experience, SPM or Diploma, and proficiency in Microsoft Office.

Qualifications

• Minimum SPM / Diploma in related field.
• 1–2 years admin experience in FMCG.
• Proficient in Microsoft Office (Word, Excel, Email).
• Good communication skills in Bahasa Malaysia & English.
• Organized, responsible, and able to work independently.

Responsibilities

• Managed daily customer and distributor claims, including damaged, expired, missing, short-delivered, and incorrect products.
• Verified claim submissions against invoices, delivery orders, claim forms, photos, and other supporting documents to ensure accuracy and completeness.
• Coordinated with Sales, Warehouse, Logistics, and Finance teams to investigate discrepancies and resolve claims efficiently.
• Prepared and processed documentation for credit notes, product replacements, and claim adjustments in accordance with company procedures.
• Monitored outstanding claims and followed up with relevant departments and customers to ensure timely resolution and closure.
• Reviewed claims against customer agreements, promotional terms, pricing, and company policies.
• Identified discrepancies, duplicate claims, and incomplete documentation and escalated issues to the relevant Sales Manager.
• Maintained organized records and supporting documents for audit, reconciliation, and management reference.
• Provided administrative support to the Sales Team, including data entry, document preparation, reporting, and coordination of sales-related activities.

Skills

Communication

Organization

Independent working

Education

SPM / Diploma

Tools

Microsoft Office

Job description

Jora Malaysia is seeking an Admin Clerk to manage daily customer and distributor claims in a fast-moving consumer goods environment. You will verify submissions, coordinate with Sales, Warehouse, Logistics, and Finance to resolve discrepancies, and prepare documentation for credits, replacements, and adjustments.

The role requires 1–2 years of admin experience, SPM or Diploma, and proficiency in Microsoft Office.