FMCG Claims & Admin Coordinator

Syarikat Lui Kim Chock Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 47,000; Full time

Job summary

Syarikat Lui Kim Chock Sdn Bhd is seeking an administrative assistant to manage daily customer and distributor claims, including damaged, expired, missing, short-delivered, and incorrect products. The role requires verifying submissions against invoices and other documents, and coordinating with Sales, Warehouse, Logistics, and Finance to resolve discrepancies.

The ideal candidate has 1–2 years of FMCG admin experience, with proficiency in Microsoft Office and strong communication in Bahasa

Qualifications

• Minimum SPM / Diploma in related field.
• 1–2 years admin experience in FMCG.
• Proficient in Microsoft Office (Word, Excel, Email).
• Good communication skills in Bahasa Malaysia & English.

Responsibilities

• Managed daily customer and distributor claims, including damaged, expired, missing, short-delivered, and incorrect products.
• Verified claim submissions against invoices, delivery orders, claim forms, photos, and other supporting documents to ensure accuracy and completeness.
• Coordinated with Sales, Warehouse, Logistics, and Finance teams to investigate discrepancies and resolve claims efficiently.
• Prepared and processed documentation for credit notes, product replacements, and claim adjustments in accordance with company procedures.
• Monitored outstanding claims and followed up with relevant departments and customers to ensure timely resolution and closure.
• Reviewed claims against customer agreements, promotional terms, pricing, and company policies.
• Identified discrepancies, duplicate claims, and incomplete documentation and escalated issues to the relevant Sales Manager.
• Maintained organized records and supporting documents for audit, reconciliation, and management reference.
• Provided administrative support to the Sales Team, including data entry, document preparation, reporting, and coordination of sales-related activities.

Skills

Administrative support

Communication (Bahasa Malaysia & Eng

Data entry

Documentation

Team coordination

Education

SPM / Diploma

Tools

Microsoft Office

Job description

Syarikat Lui Kim Chock Sdn Bhd is seeking an administrative assistant to manage daily customer and distributor claims, including damaged, expired, missing, short-delivered, and incorrect products. The role requires verifying submissions against invoices and other documents, and coordinating with Sales, Warehouse, Logistics, and Finance to resolve discrepancies.

The ideal candidate has 1–2 years of FMCG admin experience, with proficiency in Microsoft Office and strong communication in Bahasa