Circle Lead, Regulatory Compliance Assurance

RHB Bank Berhad; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

RHB Bank Berhad in Malaysia is seeking a Compliance Review Lead who will develop, initiate and maintain the annual compliance review plan across all branches and business areas, ensuring alignment with regulatory updates and CRAM results.

You will collaborate with BRCOs and functions to implement corrective actions, report to Board and Management, and coach the team while coordinating resources and trainings to sustain an effective compliance program.

Qualifications

• Develops and maintains the annual compliance review plan for all branches and business areas across Malaysia.
• Keeps abreast of regulatory updates and guides corrective actions with BRCOs and business units.
• Reports violations to Board and Management and provides regular updates on compliance issues.

Responsibilities

• Coordinate shift/leave schedules and balance resources based on demand to ensure coverage.
• Ensure adherence to compliance standards and create the necessary documentation and reports.
• Provide on-the-ground coaching and development plans for team members and conduct performance reviews.
• Escalate and resolve customer-related issues and support investigations and remediation efforts.
• Collaborate with Circle/Chapter Leads to identify skill gaps and drive continuous improvement.

Job description

Develops, initiates and maintains the annual compliance review plan taking into consideration of the following:

• All branches across Malaysia
• All business/functional areas across the bank
• Forward-looking, current or emerging risk relating to regulations across all sectors
• Annual risk rating results derived from the Compliance Risk Assessment Model (CRAM)
• New regulations that have been issued or updated by the regulators and fully implemented by the Bank within the past year
• Gap assessments on updated and new regulatory requirements
• Regional entities under the bank
• Past incidences / non-compliances

Always keep abreast with the latest regulatory updates, trends and best practices. Collaborates with business/functional areas to appropriately evaluate and investigate compliance issues/concerns identified during the review. Work closely with BRCOs and the business/functional areas to develop/implement corrective action plans for resolution of compliance issues/concerns. Monitors the performance of the annual compliance review plan and ensure appropriate steps are taken to accommodate any adhoc activities/requests from the regulators. Ensure reporting of violations or potential violations are documented and reported to Board and Management. Provides reports on a regular basis, and as directed or requested, to keep the Board and Management informed of compliance issues/concerns. Subject matter expertise Provide expertise and guidance to team members Support best practice sharing across teams Resolve any escalated customer related issues e.g. complains, approval Resource planning Play an “Air traffic control” role, coordinate shift/leave schedule between team members Balance resource allocation across team based on demand and priorities Ensure attendance and adherence of team member (with regards to work schedule) Support the CoE/ Chapter / Circle to hire for required skillset Team mgmt. and coaching Help empower the team to work independently & self-manage Support the team in removal of obstacles Work with Circle/Chapter Lead to ensure team is performing well and help to identify ways to improve skillset within the team Support career and skills development of team by defining a clear development plan & trainings Conduct reviews & evaluations on of team member's performance Provide on-the-ground coaching and guidance for all team members Coordinate/lead trainings for team members Raise common issues faced by either the team or customer to the Chapter/Circle Lead Standard enforcement Ensure team members follow the standards and practices of their functional expertise Ensure key information is cascaded and necessary documentations are created (reports) Support implementation of any initiatives at the team level

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars:

• RHB Cares
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