Remote Mandarin/Cantonese Interpreter – Night Shift

TP; Kuala Lumpur; Remote; MYR 56,000 - 78,000; Full time

Job summary

TP Malaysia Teleperformance invites you to join as a full-time Mandarin or Cantonese interpreter working from home in Malaysia. Night shifts are required to cover regional clients.

You will provide professional customer support via email and calls, document interactions, and collaborate with Operations, Technical, and Quality teams to resolve issues and meet SLAs. A Bachelor's degree or Diploma and CEFR English level C1/C2 are required; typing speed 40 WPM with 90% accuracy is expected.

Qualifications

• Bachelor's degree or Diploma; CEFR reference.
• CEFR level for English (C1/C2) and Mandarin proficiency.
• Experience in customer service or call centers preferred; training provided.

Responsibilities

• Provide professional customer support via email and verbal interpretation (Chinese-English-Chinese).
• Handle customer inquiries, issues, and complaints, meeting SLAs and quality standards.
• Accurately document customer interactions and update system data.
• Provide product or service-related assistance following SOPs.
• Collaborate with Operations, Technical, Quality to resolve issues efficiently.
• Meet individual and team KPIs (response time, CSAT, resolution rates).

Skills

Mandarin Chinese proficiency

Cantonese proficiency

Customer service mindset

Communication skills

Typing 40 WPM

Education

Bachelor's degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

TP Malaysia Teleperformance invites you to join as a full-time Mandarin or Cantonese interpreter working from home in Malaysia. Night shifts are required to cover regional clients.

You will provide professional customer support via email and calls, document interactions, and collaborate with Operations, Technical, and Quality teams to resolve issues and meet SLAs. A Bachelor's degree or Diploma and CEFR English level C1/C2 are required; typing speed 40 WPM with 90% accuracy is expected.