Taiwan Customer Care Specialist — Bilingual CN/EN

Private Advertiser; Penang; On-site; MYR 30,000 - 54,000; Full time

Job summary

Private Advertiser in Penang, Malaysia is seeking a customer service professional to handle inquiries via phone, email and live chat. You will understand customer needs and deliver accurate information with a friendly, efficient approach.

The role requires Taiwanese proficiency and ability to communicate with Taiwan customers; Chinese and English skills are preferred, with flexibility to work shifts including weekends and public holidays. No relocation information is provided.

Qualifications

• Must Taiwanese
• Proficiency in Chinese (Mandarin / Traditional Chinese) and English preferred
• Ability to communicate effectively in Chinese with Taiwan customers
• Strong communication and interpersonal skills
• Professional and patient customer service approach
• Experience in Customer Service / Call Centre / BPO preferred
• Able to work shifts including weekends and public holidays

Responsibilities

• Handle customer inquiries through phone, email, online chat (Live Chat) and other channels
• Provide professional, friendly and efficient customer service
• Understand customer needs and provide accurate information and suitable solutions
• Handle customer complaints, feedback and related issues professionally
• Follow up on customer cases and ensure issues are resolved within specified timeframes
• Record customer communications accurately and update system records promptly
• Escalate complex issues to relevant departments in a timely manner
• Comply with SOPs, service standards and customer service processes
• Achieve company-set KPI, SLA, service quality and work efficiency targets

Skills

Communication skills

Problem-solving

Interpersonal skills

Customer service mindset

Education

Diploma / Degree or equivalent

Job description

Private Advertiser in Penang, Malaysia is seeking a customer service professional to handle inquiries via phone, email and live chat. You will understand customer needs and deliver accurate information with a friendly, efficient approach.

The role requires Taiwanese proficiency and ability to communicate with Taiwan customers; Chinese and English skills are preferred, with flexibility to work shifts including weekends and public holidays. No relocation information is provided.