Chiller Service Planner and Tech Ops Lead

MYS1 Carrier (Malaysia) Sdn Bhd

Bayan Lepas

On-site

MYR 112,000 - 223,000

Full time

7 days ago

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Job summary

MYS1 Carrier (Malaysia) Sdn Bhd is seeking a Service Manager to lead field service operations at customer sites in Malaysia. The role focuses on planning, scheduling, and monitoring service activities to ensure timely delivery within budget and high customer satisfaction.

You will oversee technicians, coordinate with customers, and drive PM programs and reporting to clients. The position requires strong leadership, communication, and problem-solving skills in a fast-paced HVAC/maintenance

Responsibilities

Attend technical meetings at customer site and provide solutions.
Drive planning and execution of service jobs to ensure timely completion within budget.
Assign technicians to service calls, ensuring clear communication of job requirements.
Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
Plan and schedule technicians efficiently for hotline calls.
Approve timesheets and technician expenses on time.
Plan and allocate service parts on a monthly basis.
Maintain strong customer relationships to improve NPS scores and address issues promptly.
Connect chillers to Carrier Smart Service Platform, monitor performance, and generate reports to customers.
Prepare technical reports/chiller startup reports/monthly comprehensive chiller reports to customers
To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
To attend to customers' complaints & provide prompt service to meet customer satisfaction.
To assist the Service Manager in handling operation-related matters.