Chiller Services Planner & Field Engineer

carrier

Malaysia

On-site

MYR 60,000 - 90,000

Full time

7 days ago

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Job summary

Carrier is seeking an experienced service engineer in Malaysia to lead on-site technical support, attend customer meetings, and deliver timely service with budget adherence. You will plan and drive service jobs, assign technicians, and ensure clear communication of job requirements.

You will connect chillers to the Carrier Smart Service Platform, monitor performance, generate monthly reports for customers, and conduct training for customers, contractors, and internal technicians to boost

Responsibilities

Attend technical meetings at the customer site and provide solutions.
Drive the planning and execution of service jobs to ensure timely completion within budget.
Assign technicians to service calls, ensuring clear communication of job requirements.
Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
Plan and schedule technicians efficiently for hotline calls.
Approve timesheets and technician expenses on time.
Plan and allocate service parts on a monthly basis.
Maintain strong customer relationships to improve NPS scores and address issues promptly.
To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
To attend to customers' complaints & provide prompt service to meet customer satisfaction.
To assist the Service Manager in handling operation-related matters.