HVAC Field Service Lead – Sabah & Technical Support

MYS1 Carrier (Malaysia) Sdn Bhd; West Coast Division; On-site; MYR 60,000 - 96,000; Full time

Job summary

MYS1 Carrier (Malaysia) Sdn Bhd is seeking an experienced service planner to manage preventive and corrective maintenance for Sabah customers, coordinating technicians, spare parts and subcontractors to ensure timely completion. You will provide technical support for Carrier HVAC systems, including chillers, AHUs and FCUs, and be the primary technical contact for assigned clients.

The role requires at least 5 years in HVAC/refrigeration, strong planning skills, and readiness to travel within

Qualifications

• Diploma or Bachelor's Degree in Mechanical or Electrical HVAC or related discipline.
• Technical certification in HVAC/Refrigeration is an advantage.
• Experience 5+ years in HVAC, refrigeration, building services or related engineering field.

Responsibilities

• Plan and schedule preventive maintenance, corrective maintenance, breakdowns and service activities for Sabah customers.
• Coordinate technicians, subcontractors, spare parts, tools and equipment required for each service job.
• Provide technical support and troubleshooting for Carrier HVAC equipment, particularly chillers, AHUs, FCUs and related systems.
• Conduct site inspections, troubleshooting, testing, commissioning and technical assessment when required.
• Ensure planned maintenance activities are completed according to contract requirements and agreed schedules.
• Coordinate urgent breakdown response and ensure timely deployment of the appropriate technical resources.
• Act as the key technical/service contact for assigned customers and provide regular updates on job progress and issues.
• Ensure service reports, inspection reports, quotations, recommendations and job closure documentation are completed accurately and promptly.
• Identify required spare parts and coordinate with Parts/Service teams to ensure availability before site work.
• Coordinate and monitor subcontractors to ensure work quality, safety, productivity and compliance with Carrier requirements.
• Support the Service Sales team with technical information, equipment assessments, service scope and recommendations for contract renewal or additional work.
• Conduct health checks and condition assessments of installed equipment and identify repair, retrofit, replacement and modernization opportunities.
• Ensure all service activities comply with Carrier's HSE requirements, customer site rules and applicable Malaysian regulations.
• Monitor service response time, job completion, technician utilization, backlog and customer satisfaction.
• Provide technical guidance to technicians and share troubleshooting knowledge and best practices.

Skills

HVAC systems knowledge

Troubleshooting

Service coordination

Customer communication

Education

Diploma/Bachelor in Mechanical or Electrical HVAC

Tools

Microsoft Office

CRM/Service management systems

Job description

MYS1 Carrier (Malaysia) Sdn Bhd is seeking an experienced service planner to manage preventive and corrective maintenance for Sabah customers, coordinating technicians, spare parts and subcontractors to ensure timely completion. You will provide technical support for Carrier HVAC systems, including chillers, AHUs and FCUs, and be the primary technical contact for assigned clients.

The role requires at least 5 years in HVAC/refrigeration, strong planning skills, and readiness to travel within