Chief Student Services & Experience Officer

Kolej Yayasan UEM; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Kolej Yayasan UEM (KYUEM) is a fully residential A-Level college in Lembah Beringin, Selangor, Malaysia. We seek a Head of Student Services to provide strategic leadership across admissions, records, welfare, safeguarding and residential life, ensuring an exceptional student experience and compliance with regulatory requirements.

You will lead a multidisciplinary team, implement departmental plans and manage budgets, while coordinating accreditation with authorities such as MQA, MOHE and MyQuest

Qualifications

• Strategic leadership and direction for student services departments.
• Team management and staff performance development.
• Student admissions, enrolment and records administration.
• Student welfare, wellbeing and safeguarding oversight.
• Compliance with institutional and regulatory requirements.
• Budget and resource management.
• Stakeholder engagement and collaboration.
• Knowledge of international student matters, including visas and permits.

Responsibilities

• Provide strategic leadership for the Student Services Department to deliver high-quality student support services.
• Lead and develop the Student Services team, including the Assistant Manager, Wardens, Matrons, Sports Executive and other departmental staff.
• Develop and implement departmental plans, objectives, KPIs and initiatives aligned with the College's strategic priorities.
• Manage departmental budgets, resources, policies and procedures to ensure operational effectiveness and continuous improvement.
• Establish and review departmental SOPs and service standards to enhance the student experience and operational efficiency.
• Oversee admissions administration, student registration, enrolment, induction and orientation processes.
• Ensure the integrity, accuracy and confidentiality of student records, databases and related documentation.
• Provide strategic oversight of student welfare, wellbeing, safeguarding, residential life and support services.
• Oversee student leadership bodies, clubs and societies, sports, co-curricular activities and student engagement programmes.
• Lead and coordinate matters relating to accreditation, audits and regulatory compliance, including MQA, MOHE, MyQuest and other relevant authorities.

Skills

Strategic leadership

Team management

Student admissions

Student welfare

Regulatory compliance

Budget management

Stakeholder engagement

International student matters (visas)

Job description

Kolej Yayasan UEM (KYUEM) is a fully residential A-Level college in Lembah Beringin, Selangor, Malaysia. We seek a Head of Student Services to provide strategic leadership across admissions, records, welfare, safeguarding and residential life, ensuring an exceptional student experience and compliance with regulatory requirements.

You will lead a multidisciplinary team, implement departmental plans and manage budgets, while coordinating accreditation with authorities such as MQA, MOHE and MyQuest