Chief Operations Officer (Digital Services)

Monroe Consulting Group; Malaysia; On-site; MYR 350,000 - 700,000; Full time

Job summary

Monroe Consulting Group, a premier executive recruitment firm, seeks a Chief Operations Officer to oversee the company’s operational excellence, governance, and strategic direction in Malaysia. The role drives growth, ensures regulatory compliance, and aligns cross-functional teams with corporate objectives.

You will coordinate departments, report to the Board, and lead business development with partners while translating strategic objectives into actionable programs for sustainable performance.

Qualifications

• Proven experience leading overall business operations and cross-functional teams.
• Strong track record in strategic planning, partnerships, and organisational growth.
• Experience with budgeting, capital expenditure, and performance management.
• Proven ability to translate strategy into operational execution while ensuring governance and compliance.

Responsibilities

• Oversee overall operations of the Company and report to the Group Management Committee.
• Coordinate departments through Heads of Department to align with corporate objectives.
• Prepare periodic progress reports for the Board and shareholders.
• Lead business development by building relationships with partners and identifying growth opportunities.
• Translate Board policy into operational requirements and approve large capex within delegated authority.
• Develop budget proposals and strategic plans to drive future growth.

Skills

Leadership

Strategic planning

Budgeting

Board reporting

Stakeholder mgmt

Operations oversight

People management

Governance

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology industry to hire a Chief Operations Officer. This opportunity is based in Malaysia.

Position Overview

The Chief Operations Officer is responsible for overseeing overall business operations, organisational performance, and strategic direction while ensuring alignment with corporate objectives and regulatory requirements. This role has a significant impact on driving business growth, operational excellence, stakeholder engagement, and the long-term success of the organisation.

Key Responsibilities

• Assume accountability to the Group Management Committee, if any, for the overall operations of the Company.
• Manage and coordinate individual departments through liaison with Heads of Department to ensure departmental objectives and goals are aligned with overall corporate objectives.
• Prepare periodic progress reports for the Board of Directors and shareholders.
• Supervise and lead business development activities by establishing relationships with business partners and identifying opportunities to expand business operations.
• Translate policy statements of the Board of Directors into operational requirements.
• Recommend to the Board of Directors or approve large capital expenditures within delegated authority, ensuring decisions conform to the Company's objectives.
• Provide direction and vision for the future of the Company through budget proposals and business plans.
• Sign off on regulatory reporting documents.
• Assume responsibility for ensuring that the Company's practices and policies comply with applicable Acts and Regulations.
• Exercise other powers, responsibilities, and authorities vested by the Group Managing Director and approved by the Board of Directors from time to time.

Key Requirements

Qualifications & Experience

• Proven experience leading overall business operations, corporate performance, and cross-functional teams.
• Strong track record in strategic planning, business development, partnerships, and organisational growth.
• Experienced in budgeting, business planning, capital expenditure, and performance management.
• Proven ability to translate strategic objectives into operational execution while ensuring governance, compliance, and corporate policy requirements.
• Experienced in Board and senior executive reporting and managing relationships with shareholders, business partners, regulators, and other key stakeholders.

Technical / Functional Expertise

• Expertise in business operations management and organisational performance oversight.
• Strong capabilities in strategic planning and operational execution.
• Experience in business development, partnership management, and business expansion initiatives.
• Advanced knowledge of budgeting, business planning, and capital expenditure management.
• Experience in governance, regulatory compliance, corporate policy implementation, and regulatory reporting.
• Proven ability to manage Board reporting, shareholder engagement, and stakeholder relationships.

Soft Skills & Leadership Competencies

• Strong leadership and people management capabilities, with the ability to provide clear organisational vision and direction.
• Excellent stakeholder management, relationship-building, communication, and presentation skills.
• Strong strategic thinking, business acumen, decision-making, and problem-solving abilities.
• Proven ability to lead organisational change and drive sustainable business growth.
• High level of accountability, integrity, professionalism, and sound judgement.